Horrible Horrible, unprofessional and rude. My husband and I have excellent credit scores and do have equity in our home. I received a call 4 days after I filed the application. They didn't even run our credit and were requesting credit scores, equity, etc. Let's just say this, I wouldn't refer them to my dog!!! He continued to cut me off as I spoke and was very evasive for absolutely no reason.

Charge you $8.50 processing fee every… Charge you $8.50 processing fee every time you make a payment.

Very frustrated Very frustrated! I received an email about possible fraud on my debit card. I immediately checked my acct and confirmed that was the case. I called their fraud line and the representative immediately shut down my acct and then told me a dispute would be filed for the fraudulent purchases and I should see the funds back in my acct within 10 days. After 10 days still no funds so I called for a status. I was told they see that I called on the 19th to report the fraud but the dispute never got filed and that I would just have to get line behind the other cases they were handling and wait another [up to] 10 days for my funds to be returned. I don't have a ton of money so I'm sure they won't care if I take what I do have out of their bank but that's what I intend to do. I'll also make sure spread the word about their ineptness. I am sincerely disappointed in the customer service. At least ACT like you're sorry for the inconvenience!

EXCEPTIONAL SERVICE I have been a customer of Central Bank (Bank of BELTON) since 2001. Other than basic services, checking, ATM, on line, I have not needed personal contact at the bank. On 9-21 I had a scam that affected my credit card and checking account. Realizing the problem we went directly to the bank and met with Megan Kyler. Megan spent the better part of the day walking us through the solution. If there is a word above EXCEPTIONAL That would be how I would describe the level of service she provided. Megan was very helpfull and patient with us and always with a smile. Solving the issues was ongoing and today, 10–30, we completed the process. My thanks to the bank and especially to Megan. The bank is lucky to have her.

Their mistake, but you have to pay for it. I just got off the phone with customer service who claims they cannot correct the error in their system made by *their* people with a check they erroneously labeled with the wrong check number. It's mind-boggling that a bank isn't the least bit interested in keeping accurate records when the mistake is due to their employee fat-fingering the data entry. Do business with a bank that is at least professional enough to own up to their mistakes *and* fix them. Central Bank isn't that bank.