I’ve had this mortgage company since… I’ve had this mortgage company since 2009 and I must say if you can avoid getting a mortgage through them please do! As of January they are claiming that they’ve never received my payments. When I go to the government CPFB and give them the receipt as proof all of a sudden they find them and blame it on a mix up as to where I should be sending it in the meantime my credit score is impacted! PLEASE DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE!

Everyone else has already said it so well...the worst! Everyone else has already said it so well, in a nutshell: this is an absolute joke of a mortgage holding company. Want a tangible example? In the year 2023 A.D., they don't have a functional app. And the browser platform gives all kinds of (inaccurate) error messages, setting up auto-pay is a nightmare, they call you over and over without saying why. Truly difficult to imagine there could be any options worse than them. Like so many others, I had no choice in the matter. C'mon, Flagstar, get your SH&T together!

I am a customer with them and have been… I am a customer with them and have been for several years. I always make my payments on time. Recently, I accidentally double paid my mortgage. I asked that the second payment be refunded. I have been given the run around for refund the extra payment. The keep emailing me and asking for proof documents to include a print of their payment system, my back records, evidence I have a positive balance, ect... They just keep asking for more documents to delay the refund. When I call no one from the refund office will take my call. This place is a joke. Customer service is terrible. Their refund policy is terrible.

Run away from Flagstar Bank! Run away from Flagstar Bank!! Thank me later... They will close your bank account with one letter with no explanation out of the blue. Instead of scrambling last minute to move your banking somewhere else, do your banking with some big-name bank, not this shady institution. Save yourself time and aggravation. We had a checking account with our old bank for 20 years, and after Flagstar took over, the account was closed for no reason... Don't be next. Many other customers at my branch got the same treatment.

Flagstar bank is possibly the worst… Flagstar bank is possibly the worst bank Ever in the history of Banks. I can’t understand how the federal government allows them to continue in business. I worked with them for two full years, 24 payments, when they were threatening to foreclose on my home, even though the payments were coming out of my bank account. After two years and an attorney, I discovered Flagstar bank gave me two account numbers so the money I was paying in mortgage was going into someone else’s account. Flagstar stated they knew this but “” Just didn’t fix it. Don’t use this bank if you can avoid it.