Absolutely horrible mortgage company Absolutely horrible mortgage company. I'm so disappointed that both my home loan and the loan for our rent house were sold to them shortly after closing. They have been a nightmare. This morning I got a voicemail with no information to call back a number that then says "this is an attempt to collect a debt" yada yada yada and I know neither loan has ever been late so I get a rep on the phone. She's starts off that my loan is due by next week in the amount of $198,000+ and I'm like "woe woe woe, what are you talking about? I've never missed a payment and have proof that you received my last one a month ago". She says she needs to read me all the "consequences" before she can answer any questions. So it turns out that they sent a letter that my escrow was actually overfunded a month ago and my payment was being reduced slightly. I paid the new amount listed earlier this month. Turns out that it wasn't supposed to go into effect until NEXT month, so my payment was $100ish short since that new payment amount shouldn't have been made yet and the old, higher payment should have been for one more month. All this BS over something so simple and easily explained and corrected, but they jump straight to scare tactics and bullying. What a horrible, horrible company. It's not fair that we get no say in loans being sold off to companies we would never choose to do business with otherwise.

flagstar has been awesome flagstar has been awesome. we use them for our credit card and mortgage. love that i can call customer service even on weekends and they can assist with questions or requests. we even pay bills through them. one stop shop.

Everyone else has already said it so well...the worst! Everyone else has already said it so well, in a nutshell: this is an absolute joke of a mortgage holding company. Want a tangible example? In the year 2023 A.D., they don't have a functional app. And the browser platform gives all kinds of (inaccurate) error messages, setting up auto-pay is a nightmare, they call you over and over without saying why. Truly difficult to imagine there could be any options worse than them. Like so many others, I had no choice in the matter. C'mon, Flagstar, get your SH&T together!

Mortgage customer service is completely… Mortgage customer service is completely unprofessional, they delayed the payoff process after selling the property for more than 2 weeks and simply "football" you between departments. Nobody does anything to help, they just come up with excuses why they can't do it, a bunch of slackers, and no sense. I highly recommend not working with this company, and if such a misfortune occurs, be prepared for complete indifference and ignoring you as a client.

Horrible in every aspect Horrible in every aspect. Can’t get anything done with this company! My previous mortgage sold to this company and it’s as if they just started the company a day ago. The payment system failed, rejected payment from my bank twice, the automated calling doesn’t recognize my SS, and also getting the runaround to different departments after I got a letter saying my home owners insurance expired when I just paid it for the entire year. Total incompetence. I’m also wasting plenty of time on hold. This company should get -5 stars.