customer
GBExcellent Financial Mortgage Company I am the owner of 2 businesses, one of which is a property company, in addition to being a busy wife and mother. We are in the middle of a remodel and I made the mistake of not having transferred the money into the right account in time. I called Flagstar on a Saturday afternoon and within a short, very pleasant few minutes Flagstar had resolved my issues. Reena C. was my customer service representative and I cannot say enough great things about her professionalism and knowledge. I deal with a variety of financial institutions frequently. Flagstar has a great user friendly website which I wish some of the other businesses could employ and when I needed to talk with someone they were incredibly
Denise
GBFlagstar bank is in no way making any… Flagstar bank is in no way making any attempts to help us save our home. The refuse to process our docs, have hung up on us on several occasions, told us we wont be approved for mortgage assistance,told under review many times only to hv them ask for more docs. Been able to mk pyts for over a year bt they wont tk our payments. Covid Forebearance was a deceitful attempt to steal our homes.
Inna P
GBMortgage customer service is completely… Mortgage customer service is completely unprofessional, they delayed the payoff process after selling the property for more than 2 weeks and simply "football" you between departments. Nobody does anything to help, they just come up with excuses why they can't do it, a bunch of slackers, and no sense. I highly recommend not working with this company, and if such a misfortune occurs, be prepared for complete indifference and ignoring you as a client.
Dan Fulton
GBInept We bought a house and used them for our loan. After a few months they told us they were taking too much out for taxes and lowered our payment. 18 months later they inform us they made another mistake and did not take out enough for taxes and we owe $6,000 in back taxes. These people failed miserably at property escrow monitoring. Do not use these morons. They are completely inept at banking.
Cindy Springer
GBI go to the flagstar in New Hudson I go to the flagstar in New Hudson. The employees are so very nice. Jenny helped me to order checks. They all put a smile on my face. Thank you.