BEWARE of FLAGSTAR Bank - They SUCK!! Unfortunately my mortgage was sold to Flagstar Bank. They SUCK!! They increased my mortgage $125 without my approval! My insurance company sent multiple letters to them because they said I didn't have enought coverage. I DO! DON'T use this bank company if you can help it. I had no choice!!! THEY ARE AWFUL!!!!

Flagstar Investment Division Failed Miserably As a long time customer, if able I would give this institution no stars. I purchased an annuity from a Ft Wayne, IN branch with a three year maturity. Due to management ineptitude in Ft Wayne and Grand Rapids,MI it has been nearly thirty days since maturity without funds having been sent. In speaking directly to the company that Flagstar brokered with, I was told that obviously they are having difficulty executing procedural matters necessary to correctly process and ensure monies being remitted. While having no banking or annuity sales experience within 30 minutes I successfully completed the required forms which Flagstar failed to provide and was told the monies would be in my account within two business days.

Absolutely horrible mortgage company Absolutely horrible mortgage company. I'm so disappointed that both my home loan and the loan for our rent house were sold to them shortly after closing. They have been a nightmare. This morning I got a voicemail with no information to call back a number that then says "this is an attempt to collect a debt" yada yada yada and I know neither loan has ever been late so I get a rep on the phone. She's starts off that my loan is due by next week in the amount of $198,000+ and I'm like "woe woe woe, what are you talking about? I've never missed a payment and have proof that you received my last one a month ago". She says she needs to read me all the "consequences" before she can answer any questions. So it turns out that they sent a letter that my escrow was actually overfunded a month ago and my payment was being reduced slightly. I paid the new amount listed earlier this month. Turns out that it wasn't supposed to go into effect until NEXT month, so my payment was $100ish short since that new payment amount shouldn't have been made yet and the old, higher payment should have been for one more month. All this BS over something so simple and easily explained and corrected, but they jump straight to scare tactics and bullying. What a horrible, horrible company. It's not fair that we get no say in loans being sold off to companies we would never choose to do business with otherwise.

What's the point of a account app if it… What's the point of a account app if it doesn't even work and you don't have customer support. I'm changing banks asap

I applied for a HELOC with Flagstar due… I applied for a HELOC with Flagstar due to their advertisment of low / no fees. I lived in Michigan previously and knew the name. My credit report was pulled immediately. I was presented with a list of items to submit which I returned indicating higher "income" changes would show within 60 days. I was declined due to debt/income ratio without considering the increased income. Further, the loan/to/value ratio (their calculation) was less than 70%. I do no care about the line of credit. What I care about is the negative impact on my credit report for 2 years. CONSUMERS be mindful that all credit inquiries remain on your credit report for 2 years. As few as 3 will lower your credit score. My personal opinion is that lenders should pre-qualify based upon a "soft-pull" of your credit.