Horrible in every aspect Horrible in every aspect. Can’t get anything done with this company! My previous mortgage sold to this company and it’s as if they just started the company a day ago. The payment system failed, rejected payment from my bank twice, the automated calling doesn’t recognize my SS, and also getting the runaround to different departments after I got a letter saying my home owners insurance expired when I just paid it for the entire year. Total incompetence. I’m also wasting plenty of time on hold. This company should get -5 stars.

I applied for a HELOC with Flagstar due… I applied for a HELOC with Flagstar due to their advertisment of low / no fees. I lived in Michigan previously and knew the name. My credit report was pulled immediately. I was presented with a list of items to submit which I returned indicating higher "income" changes would show within 60 days. I was declined due to debt/income ratio without considering the increased income. Further, the loan/to/value ratio (their calculation) was less than 70%. I do no care about the line of credit. What I care about is the negative impact on my credit report for 2 years. CONSUMERS be mindful that all credit inquiries remain on your credit report for 2 years. As few as 3 will lower your credit score. My personal opinion is that lenders should pre-qualify based upon a "soft-pull" of your credit.

I am a customer with them and have been… I am a customer with them and have been for several years. I always make my payments on time. Recently, I accidentally double paid my mortgage. I asked that the second payment be refunded. I have been given the run around for refund the extra payment. The keep emailing me and asking for proof documents to include a print of their payment system, my back records, evidence I have a positive balance, ect... They just keep asking for more documents to delay the refund. When I call no one from the refund office will take my call. This place is a joke. Customer service is terrible. Their refund policy is terrible.

I've used flagstar for banking for many… I've used flagstar for banking for many years and have generally been satisfied with them. However their recent handling of their (2nd in a year) security breach has me wondering what are their priorities. The breach occurred in Dec 2021 but I was not notified until June 2022. "We determined that one or more impacted files contained your ss#, acct#, name, phone ...". What are they doing about it -- offering a 2 year credit monitoring program with a single credit bureau. "If a new line of credit is applied for in your name you will receive an alert and you may call a specialist who will help you determine if it is an indicator of identity theft". "If you are a victum of identity theft a specialist will work in your behalf to resolve related issues." I would feel a lot better if they offered insurance to repay me for any monetary losses.

Flagstar Investment Division Failed Miserably As a long time customer, if able I would give this institution no stars. I purchased an annuity from a Ft Wayne, IN branch with a three year maturity. Due to management ineptitude in Ft Wayne and Grand Rapids,MI it has been nearly thirty days since maturity without funds having been sent. In speaking directly to the company that Flagstar brokered with, I was told that obviously they are having difficulty executing procedural matters necessary to correctly process and ensure monies being remitted. While having no banking or annuity sales experience within 30 minutes I successfully completed the required forms which Flagstar failed to provide and was told the monies would be in my account within two business days.