Mortgage customer service is completely… Mortgage customer service is completely unprofessional, they delayed the payoff process after selling the property for more than 2 weeks and simply "football" you between departments. Nobody does anything to help, they just come up with excuses why they can't do it, a bunch of slackers, and no sense. I highly recommend not working with this company, and if such a misfortune occurs, be prepared for complete indifference and ignoring you as a client.

Flagstar bank is possibly the worst… Flagstar bank is possibly the worst bank Ever in the history of Banks. I can’t understand how the federal government allows them to continue in business. I worked with them for two full years, 24 payments, when they were threatening to foreclose on my home, even though the payments were coming out of my bank account. After two years and an attorney, I discovered Flagstar bank gave me two account numbers so the money I was paying in mortgage was going into someone else’s account. Flagstar stated they knew this but “” Just didn’t fix it. Don’t use this bank if you can avoid it.

Flagstar bank is in no way making any… Flagstar bank is in no way making any attempts to help us save our home. The refuse to process our docs, have hung up on us on several occasions, told us we wont be approved for mortgage assistance,told under review many times only to hv them ask for more docs. Been able to mk pyts for over a year bt they wont tk our payments. Covid Forebearance was a deceitful attempt to steal our homes.

Everyone else has already said it so well...the worst! Everyone else has already said it so well, in a nutshell: this is an absolute joke of a mortgage holding company. Want a tangible example? In the year 2023 A.D., they don't have a functional app. And the browser platform gives all kinds of (inaccurate) error messages, setting up auto-pay is a nightmare, they call you over and over without saying why. Truly difficult to imagine there could be any options worse than them. Like so many others, I had no choice in the matter. C'mon, Flagstar, get your SH&T together!

I am a customer with them and have been… I am a customer with them and have been for several years. I always make my payments on time. Recently, I accidentally double paid my mortgage. I asked that the second payment be refunded. I have been given the run around for refund the extra payment. The keep emailing me and asking for proof documents to include a print of their payment system, my back records, evidence I have a positive balance, ect... They just keep asking for more documents to delay the refund. When I call no one from the refund office will take my call. This place is a joke. Customer service is terrible. Their refund policy is terrible.