NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

Quite good banking solution no matter… Quite good banking solution no matter how do you look at it, I just wish that all of them will be really like that anyway cause in some other cases it should be really something like that matter anyway. Where else we could do something with such things ? I do not really understand what it is.

One of the worst customer services I… One of the worst customer services I have ever delt with. Web Site has a 2-Authenication Method glitch and it has been taking an act of congree to get someone to understand. Their wait times are really bad and when you do get someone it is from another third party customer service vendor that knows nothing about Citi. I am really considering closing my accounts.

I called customer service yesterday… I called customer service yesterday about a promo for a new card. I was transferred three times and then hung up on. Why have a great bank with fourth rate customer service? The people I spoke to had very limited English speaking skills. I constantly had to repeat myself. If this is the best you can do, I'll stop using my card. PRH

don't waste your time there Their customer service is unprofessional, rude and useless. The environment is very poor and you can often hear much noise like someone else's chatting over the phone. You ask them to do something and they tell you it's done, while it turns out nothing has been done later.