CITI SUCKS! Quite simply, this is NOT a bank for the average, everyday customer. This is a bank that values it's commercial clients over the little guy every time. They lie about interest rates (bait and switch), and don't ever have a dispute with a merchant. They will win every time even when provided with written proof of the issue. There are better credit card deals out there and better banks like Discover that are upfront with their customers about everything, offer competitive interest rates and LISTENS to their customer base. RUN, don't walk away from this bank!!!

They pay people for all their positive reviews THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM. $70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP

Outstanding Dispute Citi failed to credit my account within 5 days of the merchant issuing a $5,000 refund on my card. After opening a dispute they issued a conditional refund until the merchant refund is posted. Short of it is one month later the merchant and conditional refunds are still on my account completely screwing up the balance. I can't pay my bills!!!! I have made 7 calls and escalated it 3 times. The last call I was promised it would be corrected in two days. That was 5 days ago. Pathetic service. Shame on them. Typical greedy corporation focusing on profit centers and not customer facing cost centers. As I wait for someone to do their job I have changed all my auto pay expenses to another card and will not use this card.

TERRIBLE CUSTOMER SERVICE! I called the customer service line to block a pending transaction and the rep told me it can’t be done. I asked to speak to a manager and he said “please call us back at another time” and hung up. I’ll be closing my card and will not do business at this financial institution. It looks like most of Citi’s customers are having issues with customer service.

It starts with no phone numbers for… It starts with no phone numbers for local branches. 800 line does not give options for customer service. Finally got a human, She did not hear a word of what I said & gave me answers as if she were a robot. Finally she understood she is not proving info, put me through to a "personal financial manager" pompous jerk, with a condescending attitude gave me a lecture about the economy & Covid when i asked for their rates. Would use my mattress before using them.