Citibank Australia - never again!!! Citibank Australia. Worst bank I have ever dealt with. Will never use this bank again. Worst customer service I've known and absolutely woeful online banking system. Call centre also disgraceful - can't speak English properly and put you on hold for ages even on international mobile calls. Steer clear of this dodgy bank. Should be zero stars!

Outstanding Dispute Citi failed to credit my account within 5 days of the merchant issuing a $5,000 refund on my card. After opening a dispute they issued a conditional refund until the merchant refund is posted. Short of it is one month later the merchant and conditional refunds are still on my account completely screwing up the balance. I can't pay my bills!!!! I have made 7 calls and escalated it 3 times. The last call I was promised it would be corrected in two days. That was 5 days ago. Pathetic service. Shame on them. Typical greedy corporation focusing on profit centers and not customer facing cost centers. As I wait for someone to do their job I have changed all my auto pay expenses to another card and will not use this card.

I was recently diagnosed with stage 4… I was recently diagnosed with stage 4 cancer. They did surgery a week ago Tuesday and found massive spread. They closed me back up and gave me 4 to 5 months to live. I've never missed a payment in my life. I called all creditors and made arrangements to get my affairs situated and all balances paid. Hopefully with some consideration for hardship. Every company ACCEPT Citibank offered some help. Citibank, without notice closed my account. What an immoral, dirty, sinful company Citibank is. They literally closed my account because I'm dying of cancer!!!!

One of the worst customer services I… One of the worst customer services I have ever delt with. Web Site has a 2-Authenication Method glitch and it has been taking an act of congree to get someone to understand. Their wait times are really bad and when you do get someone it is from another third party customer service vendor that knows nothing about Citi. I am really considering closing my accounts.

Quite good banking solution no matter… Quite good banking solution no matter how do you look at it, I just wish that all of them will be really like that anyway cause in some other cases it should be really something like that matter anyway. Where else we could do something with such things ? I do not really understand what it is.