It starts with no phone numbers for… It starts with no phone numbers for local branches. 800 line does not give options for customer service. Finally got a human, She did not hear a word of what I said & gave me answers as if she were a robot. Finally she understood she is not proving info, put me through to a "personal financial manager" pompous jerk, with a condescending attitude gave me a lecture about the economy & Covid when i asked for their rates. Would use my mattress before using them.

They pay people for all their positive reviews THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM. $70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP

One of the worst customer services I… One of the worst customer services I have ever delt with. Web Site has a 2-Authenication Method glitch and it has been taking an act of congree to get someone to understand. Their wait times are really bad and when you do get someone it is from another third party customer service vendor that knows nothing about Citi. I am really considering closing my accounts.

They closed out my credit card account… They closed out my credit card account for 16 years with no notice or warning. It had been inactive for a while, so I understand they may have wanted to ensure it is still valid, but they have yet to contact me. I am trying to buy a house, and the sudden closure dropped my credit report by 10 points. And now they want to pull my credit to re-open, which will drop it even more.

don't waste your time there Their customer service is unprofessional, rude and useless. The environment is very poor and you can often hear much noise like someone else's chatting over the phone. You ask them to do something and they tell you it's done, while it turns out nothing has been done later.