It starts with no phone numbers for… It starts with no phone numbers for local branches. 800 line does not give options for customer service. Finally got a human, She did not hear a word of what I said & gave me answers as if she were a robot. Finally she understood she is not proving info, put me through to a "personal financial manager" pompous jerk, with a condescending attitude gave me a lecture about the economy & Covid when i asked for their rates. Would use my mattress before using them.

Citibank is the worst I have been with Citibank for many years, but the bank has change and itbis terrible now. The customer service is horrible, the international line is even worse. The bank does not offer any protection for fraudulent transactions and actually allow them. They wouldn't investigate and rather close the dispute without communicating their decision to me. Unauthorized transaction made abroad and I supplied proof. They do not care. It used to be a good bank, now is the worst place to put your money. I am closing my accounts and opening a new one with Chase. Stay away.

They closed out my credit card account… They closed out my credit card account for 16 years with no notice or warning. It had been inactive for a while, so I understand they may have wanted to ensure it is still valid, but they have yet to contact me. I am trying to buy a house, and the sudden closure dropped my credit report by 10 points. And now they want to pull my credit to re-open, which will drop it even more.

Horrendously Difficult Banking! Im not even sure where to begin with Citibank... -App is extremely poor very limited in what you can do -Every time I go to login on the website it takes 3-4 attempts with a 10minute security block out between every time, so I basically cant use this option as it is frustrating as hell -customer service extremely poor -I have to contact the bank via phone (minimum 30min process) every time I want to make a forward payment on a loan! Do yourselves a favour and use anyone but citibank, even if you have to pay more fees / higher rates!

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.