Outstanding Dispute Citi failed to credit my account within 5 days of the merchant issuing a $5,000 refund on my card. After opening a dispute they issued a conditional refund until the merchant refund is posted. Short of it is one month later the merchant and conditional refunds are still on my account completely screwing up the balance. I can't pay my bills!!!! I have made 7 calls and escalated it 3 times. The last call I was promised it would be corrected in two days. That was 5 days ago. Pathetic service. Shame on them. Typical greedy corporation focusing on profit centers and not customer facing cost centers. As I wait for someone to do their job I have changed all my auto pay expenses to another card and will not use this card.

Pretty good, very reliable I've been banking with Citi for quite some time and not had many problems. Fees are low or non-existent; branch personnel are friendly and helpful. The Double Cash card works just as advertised, and provides a small but welcome bit of extra income every month. Interest rates are not competitive, however, so most of my CDs are elsewhere. I once attempted to open accounts for a housebound relative, and was told they couldn't be opened unless the account holder was present. That seemed odd, considering online accounts don't require you to be present.

Citibank Colludes with Fraudsters Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again anyway even after I have a letter from them confirming its fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.

TERRIBLE CUSTOMER SERVICE! I called the customer service line to block a pending transaction and the rep told me it can’t be done. I asked to speak to a manager and he said “please call us back at another time” and hung up. I’ll be closing my card and will not do business at this financial institution. It looks like most of Citi’s customers are having issues with customer service.

They pay people for all their positive reviews THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM. $70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP