don't waste your time there Their customer service is unprofessional, rude and useless. The environment is very poor and you can often hear much noise like someone else's chatting over the phone. You ask them to do something and they tell you it's done, while it turns out nothing has been done later.

Outstanding Dispute Citi failed to credit my account within 5 days of the merchant issuing a $5,000 refund on my card. After opening a dispute they issued a conditional refund until the merchant refund is posted. Short of it is one month later the merchant and conditional refunds are still on my account completely screwing up the balance. I can't pay my bills!!!! I have made 7 calls and escalated it 3 times. The last call I was promised it would be corrected in two days. That was 5 days ago. Pathetic service. Shame on them. Typical greedy corporation focusing on profit centers and not customer facing cost centers. As I wait for someone to do their job I have changed all my auto pay expenses to another card and will not use this card.

CITI SUCKS! Quite simply, this is NOT a bank for the average, everyday customer. This is a bank that values it's commercial clients over the little guy every time. They lie about interest rates (bait and switch), and don't ever have a dispute with a merchant. They will win every time even when provided with written proof of the issue. There are better credit card deals out there and better banks like Discover that are upfront with their customers about everything, offer competitive interest rates and LISTENS to their customer base. RUN, don't walk away from this bank!!!

home depot credit card- No humans to… home depot credit card- No humans to talk to. Hardly use the card (typically as a back up if I dont have my biz card), because when i do making a payment takes 20 min listening to all the stupid recordings explaining and OVER explaining why they suck and wasting my time.- should be a 2 min call. Inconvenient and seems shady. BS.

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.