They closed out my credit card account… They closed out my credit card account for 16 years with no notice or warning. It had been inactive for a while, so I understand they may have wanted to ensure it is still valid, but they have yet to contact me. I am trying to buy a house, and the sudden closure dropped my credit report by 10 points. And now they want to pull my credit to re-open, which will drop it even more.

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

Pretty good, very reliable I've been banking with Citi for quite some time and not had many problems. Fees are low or non-existent; branch personnel are friendly and helpful. The Double Cash card works just as advertised, and provides a small but welcome bit of extra income every month. Interest rates are not competitive, however, so most of my CDs are elsewhere. I once attempted to open accounts for a housebound relative, and was told they couldn't be opened unless the account holder was present. That seemed odd, considering online accounts don't require you to be present.

Horrendously Difficult Banking! Im not even sure where to begin with Citibank... -App is extremely poor very limited in what you can do -Every time I go to login on the website it takes 3-4 attempts with a 10minute security block out between every time, so I basically cant use this option as it is frustrating as hell -customer service extremely poor -I have to contact the bank via phone (minimum 30min process) every time I want to make a forward payment on a loan! Do yourselves a favour and use anyone but citibank, even if you have to pay more fees / higher rates!

They pay people for all their positive reviews THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM. $70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP