TERRIBLE CUSTOMER SERVICE! I called the customer service line to block a pending transaction and the rep told me it can’t be done. I asked to speak to a manager and he said “please call us back at another time” and hung up. I’ll be closing my card and will not do business at this financial institution. It looks like most of Citi’s customers are having issues with customer service.

CITI SUCKS! Quite simply, this is NOT a bank for the average, everyday customer. This is a bank that values it's commercial clients over the little guy every time. They lie about interest rates (bait and switch), and don't ever have a dispute with a merchant. They will win every time even when provided with written proof of the issue. There are better credit card deals out there and better banks like Discover that are upfront with their customers about everything, offer competitive interest rates and LISTENS to their customer base. RUN, don't walk away from this bank!!!

Worst credit card ever Worst credit card ever! I have two citibank credit cards and they cut my limit from $1000 down to $310 on one of my cards. I've never, ever been late on any of my cards. I called and tried to ask them why and the customer service representative didn't even speak good English I cut up both my Citi cards and locked both accounts.(I'm just going to pay them off and never use again) They have an F rating with the BBB and nothing but BAD reviews on google. Don't ever apply for this card! It's trash!

Outstanding Dispute Citi failed to credit my account within 5 days of the merchant issuing a $5,000 refund on my card. After opening a dispute they issued a conditional refund until the merchant refund is posted. Short of it is one month later the merchant and conditional refunds are still on my account completely screwing up the balance. I can't pay my bills!!!! I have made 7 calls and escalated it 3 times. The last call I was promised it would be corrected in two days. That was 5 days ago. Pathetic service. Shame on them. Typical greedy corporation focusing on profit centers and not customer facing cost centers. As I wait for someone to do their job I have changed all my auto pay expenses to another card and will not use this card.

Citibank Colludes with Fraudsters Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again anyway even after I have a letter from them confirming its fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.