Horrendously Difficult Banking! Im not even sure where to begin with Citibank... -App is extremely poor very limited in what you can do -Every time I go to login on the website it takes 3-4 attempts with a 10minute security block out between every time, so I basically cant use this option as it is frustrating as hell -customer service extremely poor -I have to contact the bank via phone (minimum 30min process) every time I want to make a forward payment on a loan! Do yourselves a favour and use anyone but citibank, even if you have to pay more fees / higher rates!

Citibank is absolute garbage Citibank is absolute garbage, a busted automation system on the phone wasted 45 minutes of my time, I talked to a real person on online chat who directed me back to the useless robot. I have my correct info but havent been able to log in for days or receive assistance, cuz you must log in to receive assistance. I'm so pissed. I'm cancelling my card

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

don't waste your time there Their customer service is unprofessional, rude and useless. The environment is very poor and you can often hear much noise like someone else's chatting over the phone. You ask them to do something and they tell you it's done, while it turns out nothing has been done later.

I called customer service yesterday… I called customer service yesterday about a promo for a new card. I was transferred three times and then hung up on. Why have a great bank with fourth rate customer service? The people I spoke to had very limited English speaking skills. I constantly had to repeat myself. If this is the best you can do, I'll stop using my card. PRH