TERRIBLE CUSTOMER SERVICE! I called the customer service line to block a pending transaction and the rep told me it can’t be done. I asked to speak to a manager and he said “please call us back at another time” and hung up. I’ll be closing my card and will not do business at this financial institution. It looks like most of Citi’s customers are having issues with customer service.

Citibank is absolute garbage Citibank is absolute garbage, a busted automation system on the phone wasted 45 minutes of my time, I talked to a real person on online chat who directed me back to the useless robot. I have my correct info but havent been able to log in for days or receive assistance, cuz you must log in to receive assistance. I'm so pissed. I'm cancelling my card

Citibank is the worst I have been with Citibank for many years, but the bank has change and itbis terrible now. The customer service is horrible, the international line is even worse. The bank does not offer any protection for fraudulent transactions and actually allow them. They wouldn't investigate and rather close the dispute without communicating their decision to me. Unauthorized transaction made abroad and I supplied proof. They do not care. It used to be a good bank, now is the worst place to put your money. I am closing my accounts and opening a new one with Chase. Stay away.

NEVER USE CITIBANK! Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

Citibank Australia - never again!!! Citibank Australia. Worst bank I have ever dealt with. Will never use this bank again. Worst customer service I've known and absolutely woeful online banking system. Call centre also disgraceful - can't speak English properly and put you on hold for ages even on international mobile calls. Steer clear of this dodgy bank. Should be zero stars!