Their verification system is awful Their verification system is awful. I scanned and sent them a month old passport so it's new and they rejected it claiming I sent a photocopy(this is the same image I sent to Binance and Grab to get myself verified). I repeatedly got rejected and was fed up so I emailed them asking to close the account. They instead wanted me to send a video holding a valid ID to close the account. I mean like what the hell. They didn't even apologize for the inconvenience. Impossible to be verified and impossible to close. Horrible customer service.

Scammer!!! Scammer!!! The system work fine until i deposit big amount of money (my account is address verified) then I had credit issue until customers support not even care or they just reply very slow. Never deposit big amount of money or better yet don't use this app. There many option out their.

It Helps Based on my real experience on the site, it is good. But when I've compared the rates on buying bitcoins from other crypto wallet, the price of Bitcoin buying here is really too high. I have no choice but If I am here in the Philippines I am obliged to use the site for faster transaction less additional conversion percentage. Meaning if I am using Coinsph if within Philippines I can easily convert Bitcoins to Philippine Pesos Currency, then send an amount to my ATM or any available bank to spend it. Hope my review helps.

suddenly your account will be frozen and you won't be able to withdraw your hard earned money.....so avoid depositing money here for trading after I cash_in and trade, my account suddenly freezes and I can't withdraw my hard earned money..... (my account name) Joseph Martinez........whoever has want me to show proof or screen shot of my frozen coinpro account just pm me at my messenger JOSEPH PULO MARTINEZ and I will show you also my messages to coinph support

Terrible customer service Terrible customer service every time i need to contact coins.ph. Last week a potential security breach of my account flagged by them but After 5 days of requesting more info my emails just ignored. I will be moving my assets after this experience. Update to review. Now 15 days multiple follow-up and still no response from their support team. If you had a security breach your wallet would be empty! Beware do not hold any amount on this exchange you are not prepared to lose.