The agent was very knowledgeable and… The agent was very knowledgeable and answered all questions and my deepest concerns about trying to resolve this 30year debt. I will be 70years old still paying for student loans. Thank for connecting with one of your best agents.

Easy to understand, and easy to contact I’m glad that the representative I spoke to was easy to understand. He also gave me his personal contact and made himself available for any questions I might have about the process to pay off this debt. Pretty patient as well and personable.

Needed Help Kylie was a great help Explain things so they were very cleand answered all our questions and if she didn't know the answer, she found out for us why we were on the phone awesome job.

Typical Government Confusion Andrew made this frustrating mess of a parent student loan easy. Explained the entire process so it made sense. I am a senior with a spouse with Dementia. My income is based on my SSA income. Again Andrew fully explained in detail what my hardship/income may qualify me for. I got nowhere with each servicecer, as they handed me off to another. I tried to explain again with much frustration. Andrew calmed me down, made sense of the situation and explained in detail my options. I feel fortunate to find a person of his caliber as I had almost given up!!

I was confused on the Mohela website on… I was confused on the Mohela website on what to apply for. My husband passed a year ago, and knew I would qualify for a lower monthly payment amount. You were very helpful and clearly explained my options.