Outstanding HELOC with NFCU! First, the NFCU staff was very professional, thorough, and knowledgeable, especially Melissa Bradley. Second, the automated HomeSquad process was easy to understand and use. Third, I was provided full information about different options along the way. Overall, Outstanding!

I had a wonderful experience I had a wonderful experience. My Loan Officer and Loan Processor were very knowledgeable and responsive to my needs. I feel like they treated me like family. Love the Home Loan Portal. It made it so easy to upload documents and get a status on my loan process.

Alicia and Jerome were amazing Alicia and Jerome were amazing. They were professional, friendly, knowledgeable, and worked fast. At times I sent them emails, very early or late at night, not expecting them to respond until a reasonable hour but they would respond right away. Thank you both for everything!

Our application went quicker than we… Our application went quicker than we expected. Our case manager went above our expectations in an honest and respectful way. Even when we asked questions or provided information late in the day, Stephanie would respond even after hours. We could not be happier with the service and the friendly interaction during each step of the process. Absolutely the highest recommendation.

Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.