Alicia and Jerome were amazing Alicia and Jerome were amazing. They were professional, friendly, knowledgeable, and worked fast. At times I sent them emails, very early or late at night, not expecting them to respond until a reasonable hour but they would respond right away. Thank you both for everything!

Our application went quicker than we… Our application went quicker than we expected. Our case manager went above our expectations in an honest and respectful way. Even when we asked questions or provided information late in the day, Stephanie would respond even after hours. We could not be happier with the service and the friendly interaction during each step of the process. Absolutely the highest recommendation.

Overall great customer service! Overall great customer service! The loan process was easy, they asked for exactly what you needed to upload, the computer program was easy to navigate. FAST, secure, efficient!

Outstanding HELOC with NFCU! First, the NFCU staff was very professional, thorough, and knowledgeable, especially Melissa Bradley. Second, the automated HomeSquad process was easy to understand and use. Third, I was provided full information about different options along the way. Overall, Outstanding!

The loan officers are really helpful The loan officers are really helpful. Really made me feel special. Even though underwriter Takes the loan the people at Navy Federal give you a sense of caring that you That I didn’t feel with other mortgage companies, such as Quicken and everyone else I’ve dealt with. They were more like used car salesman compared to my experience with Navy Federal. Highly recommend