Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

This credit card is absolutely great This credit card is absolutely great, no problem using it. I made sure to notify Navy Federal of our vacation plans on their website of our locations and dates we would be traveling to. Everything went smooth as planned.

Overall great customer service! Overall great customer service! The loan process was easy, they asked for exactly what you needed to upload, the computer program was easy to navigate. FAST, secure, efficient!

They get the job done! The experience was a bit long, but building a home takes time, with the occasional update needed. Navy Federal is our go to bank for all our financial needs. Highly recommend.

large deposit via mobile app I've been a member for 30 years and have made a large deposit via mobile app before as recently as last year. This year my account "doesn't qualify" for reasons that the credit union can't share with me. I have a credit score of 800, so I at least deserve to know the reason why my account doesn't qualify.