Keeps me informed about my account Keeps me informed about my account. Offered me credit card. Updates me on the bank's offers of investment opportunities. Have great online as well as bank's front services. Keep it up NFCU.

Alicia and Jerome were amazing Alicia and Jerome were amazing. They were professional, friendly, knowledgeable, and worked fast. At times I sent them emails, very early or late at night, not expecting them to respond until a reasonable hour but they would respond right away. Thank you both for everything!

Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.

Best choice ever I am extremely happy that my sister got me involved with Navy Fed now I have all my children involved or actually have a account with Navy Fed. We are super happy that we did.

Overall great customer service! Overall great customer service! The loan process was easy, they asked for exactly what you needed to upload, the computer program was easy to navigate. FAST, secure, efficient!