large deposit via mobile app I've been a member for 30 years and have made a large deposit via mobile app before as recently as last year. This year my account "doesn't qualify" for reasons that the credit union can't share with me. I have a credit score of 800, so I at least deserve to know the reason why my account doesn't qualify.

Thank you!! Our loan officer Kimberly and mortgagee processor Amanda from Navy Federal greatly helped us! They are kind, competent, hard-working, and caring employees, willing to go the extra mile for their customers. Our family is so happy we chose Navy Federal for our home mortgagee. Both Kimberly and Amanda are experienced and skillful in what they do. They are really solid and diligent workers, and we strongly think they should be recognized for what they do. They always picked up our phones. They always notified us of what was going on. They always tried to explain things in detail to us. They were always kind! They truly care about their customers and their home-buying experience. Our family was helped so much. Thank you so much Amanda and Kimberly! Thank you Navy Federal! You are all appreciated.

Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.

Keeps me informed about my account Keeps me informed about my account. Offered me credit card. Updates me on the bank's offers of investment opportunities. Have great online as well as bank's front services. Keep it up NFCU.

Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.