Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.

Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

I went to my local Navy Federal branch… I went to my local Navy Federal branch and received outstanding service from both Jeannine and Mayra. The helped me to get my new car. Jeannine went above and beyond to help me get the payment for my new car in no time. I did have to come back to get everything taken care of but I also received phenomenal service from Mayra when I did. Thank you very much for making my new car purchase painless and easy.

Navy Federal Credit Union has the best… Navy Federal Credit Union has the best products to choose from which can easily fit into any financial situation. Auto loans are quick easy and very good rates. Member focused worth taking a look to see how Navy Fed can benefit you.

I called in for assistance with an email received regarding a credit card reques I called in for assistance with an email received. The representative was attentive, used great listening skills and was generally concerned about helping me with my issue. Navy federal has truly been and continues to be the best bank for all the right reasons.