Navy Federal Credit Union

P.O. Box 3000, 22119-3000, Merrifield, VA, United States
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4.40
Based on 20 Reviews

5

85.00%

4

0.00%

3

0.00%

2

0.00%

1

15.00%
About Navy Federal Credit Union

Since 1933, Navy Federal Credit Union has grown from 7 members to over 13 million members. And, since that time, its vision statement has remained focused on serving a unique field of membership: “Be the most preferred and trusted financial institution serving the military and their families.”

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Phillip T
GB

The loan officers are really helpful The loan officers are really helpful. Really made me feel special. Even though underwriter Takes the loan the people at Navy Federal give you a sense of caring that you That I didn’t feel with other mortgage companies, such as Quicken and everyone else I’ve dealt with. They were more like used car salesman compared to my experience with Navy Federal. Highly recommend

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SAMUEL
GB

Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.

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JUAN
GB

This credit card is absolutely great This credit card is absolutely great, no problem using it. I made sure to notify Navy Federal of our vacation plans on their website of our locations and dates we would be traveling to. Everything went smooth as planned.

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MONICA
GB

Alicia and Jerome were amazing Alicia and Jerome were amazing. They were professional, friendly, knowledgeable, and worked fast. At times I sent them emails, very early or late at night, not expecting them to respond until a reasonable hour but they would respond right away. Thank you both for everything!

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Thom Atkinson
GB

Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

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