Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

Best choice ever I am extremely happy that my sister got me involved with Navy Fed now I have all my children involved or actually have a account with Navy Fed. We are super happy that we did.

Our application went quicker than we… Our application went quicker than we expected. Our case manager went above our expectations in an honest and respectful way. Even when we asked questions or provided information late in the day, Stephanie would respond even after hours. We could not be happier with the service and the friendly interaction during each step of the process. Absolutely the highest recommendation.

Keeps me informed about my account Keeps me informed about my account. Offered me credit card. Updates me on the bank's offers of investment opportunities. Have great online as well as bank's front services. Keep it up NFCU.

large deposit via mobile app I've been a member for 30 years and have made a large deposit via mobile app before as recently as last year. This year my account "doesn't qualify" for reasons that the credit union can't share with me. I have a credit score of 800, so I at least deserve to know the reason why my account doesn't qualify.