Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.

I had a wonderful experience I had a wonderful experience. My Loan Officer and Loan Processor were very knowledgeable and responsive to my needs. I feel like they treated me like family. Love the Home Loan Portal. It made it so easy to upload documents and get a status on my loan process.

Overall great customer service! Overall great customer service! The loan process was easy, they asked for exactly what you needed to upload, the computer program was easy to navigate. FAST, secure, efficient!

I called in for assistance with an email received regarding a credit card reques I called in for assistance with an email received. The representative was attentive, used great listening skills and was generally concerned about helping me with my issue. Navy federal has truly been and continues to be the best bank for all the right reasons.