Thank you!! Our loan officer Kimberly and mortgagee processor Amanda from Navy Federal greatly helped us! They are kind, competent, hard-working, and caring employees, willing to go the extra mile for their customers. Our family is so happy we chose Navy Federal for our home mortgagee. Both Kimberly and Amanda are experienced and skillful in what they do. They are really solid and diligent workers, and we strongly think they should be recognized for what they do. They always picked up our phones. They always notified us of what was going on. They always tried to explain things in detail to us. They were always kind! They truly care about their customers and their home-buying experience. Our family was helped so much. Thank you so much Amanda and Kimberly! Thank you Navy Federal! You are all appreciated.

They get the job done! The experience was a bit long, but building a home takes time, with the occasional update needed. Navy Federal is our go to bank for all our financial needs. Highly recommend.

Best choice ever I am extremely happy that my sister got me involved with Navy Fed now I have all my children involved or actually have a account with Navy Fed. We are super happy that we did.

Dehumanized by AI It was a great company until they dehumanized it with AI. Now, I get hung up on and no one has a valid reason for anything. It has become very frustrating to bank with them. I banked with them for over 30 years but like USAA, I have to change companies. It is sad that they are sacrificing personal service for AI savings. In the end it will cost them by losing members like me.

Outstanding HELOC with NFCU! First, the NFCU staff was very professional, thorough, and knowledgeable, especially Melissa Bradley. Second, the automated HomeSquad process was easy to understand and use. Third, I was provided full information about different options along the way. Overall, Outstanding!