Our application went quicker than we… Our application went quicker than we expected. Our case manager went above our expectations in an honest and respectful way. Even when we asked questions or provided information late in the day, Stephanie would respond even after hours. We could not be happier with the service and the friendly interaction during each step of the process. Absolutely the highest recommendation.

I had a wonderful experience I had a wonderful experience. My Loan Officer and Loan Processor were very knowledgeable and responsive to my needs. I feel like they treated me like family. Love the Home Loan Portal. It made it so easy to upload documents and get a status on my loan process.

Outstanding HELOC with NFCU! First, the NFCU staff was very professional, thorough, and knowledgeable, especially Melissa Bradley. Second, the automated HomeSquad process was easy to understand and use. Third, I was provided full information about different options along the way. Overall, Outstanding!

Overall great customer service! Overall great customer service! The loan process was easy, they asked for exactly what you needed to upload, the computer program was easy to navigate. FAST, secure, efficient!

Terrible experience It was an absolute terrible time. In many different ways Navy Federal failed to support my wife and I in getting this mortgage. They were terrible with setting expectations as far as what was needed from us. They also were terrible in getting back to either of us. I would never recommend anyone use this product.