
Jennifer V.
USFirst accident First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.

Keith G
USGreat Private agent, great coverage I’ve only Had homeowners insurance claims twice in 50 year. The process was positive for 2 reasons: 1. Brian Vincent, the independent agent in Novi, MI who first recommend CITIZENS actively guided the whole process, inspectors, contractors choices, etc. 2. My interactions with CITIZENS people were very positive. We spoke openly about the situation and they made sure the coverage was completely fair.

Al W.
US5 - Star Support and Service We have had Citizens for years, insuring our home and auto. Great, flawless service and competitive pricing. Quick and efficient with auto damage claims. 5 - Star!

Ricardo M.
USGreat follow up by my Agent since the… Great follow up by my Agent since the beginning of the incident until the claim was closed

Drew Doxtater
USAn ex-agents perspective As an ex-agent that has represented Citizens Insurance, I'm disappointed in my claims experience. Our claim has been dragging on for over a month, even though we have done everything as requested at all points in the process. Loss date was 2/15, we obtained an estimate from their shop on 2/19. We were just informed our vehicle is now a total loss - over a month after our initial estimate. It feels like this could have been handled more proactively by Citizens and their contracted body shop. Just very disappointing all around. Unfortunately, I will be shopping around at my next renewal.