John
GBI had I had a question about recent changes in state requirements for medical coverage on auto policies. I understood the choices, but needed some clarification. Rachel asked me questions about my existing health insurance (Medicare and a BCBS supplement), and thoughtfully explained how insurance would treat claims in various scenarios. Her depth of understanding, patience, and kindness to share information helped me to confidently make the best decision. Thanks!
Jennifer V.
GBFirst accident First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.
Nancy B
GBLove Our Agent We have been with my Citizen's agent, Bill Bettis for over 30 years. He is always helpful and we get great service from him as well as the Citizen's company.
Keith G
GBGreat Private agent, great coverage I’ve only Had homeowners insurance claims twice in 50 year. The process was positive for 2 reasons: 1. Brian Vincent, the independent agent in Novi, MI who first recommend CITIZENS actively guided the whole process, inspectors, contractors choices, etc. 2. My interactions with CITIZENS people were very positive. We spoke openly about the situation and they made sure the coverage was completely fair.
Ricardo M.
GBGreat follow up by my Agent since the… Great follow up by my Agent since the beginning of the incident until the claim was closed