Nicole is wonderful!! I initially spoke with Nicole over a month ago. She was so thorough, helpful and patient. When it was finally time to purchase teh insurance I opted to call her back rather than do online as I wanted the assurance that I understood everything and was purchasing the right plan for me and my family.

First-Rate Service Sereniti, on the online chat, and Shanna, live telephone, were knowledgeable, friendly and patient. They made me feel comfortable and were ready to answer the questions I asked. First-rate service.

Great experince! Christiana made this first time experience of buying travel insurance for seniors (husband and wife) so easy and delightful. Computers kind of intimidate me but she walked me through every step of the way so I could print. I was quite disappointed to call other companies and found out some of them did not cover seniors. Thank you for this service, much appreciated.

Simply, precise and clear help Chat line ( unlike most) was immediate, prompt replies, highly informative. Roy was so helpful. Melanie helped on the phone with my booking. She was very patient. I have never previously looked at insurances for a lengthy trip abroad. She talked through my needs and key differing points between policies. I felt in the hands of a professional and was happy to go ahead with a policy option suggested by their website for my needs. I wholeheartedly recommend the company based on my experience with them

Very patient listener Very patient listener, willing to give options and accept refusal of the full cancellation coverage for me, but provided a policy for my grandson with that coverage. Two different travelers, residing in two different states, with a huge age gap, and both Miranda and Shanna were not daunted by those differences. I was also happy to work with TD on a Sunday rather than wait for Monday.