The Hanover Insurance Group

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4.75
Based on 20 Reviews

5

90.00%

4

5.00%

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About The Hanover Insurance Group

Protection for today and all your tomorrows. Why The Hanover Insurance? Partnership with select independent agents that keep your best interest in mind 9 out of 10 customers with a home, auto or business claim* are likely to recommend us to a colleague, family member or friend(*refers to customers with a paid claim) "A" ratings from AM Best, S&P and Moody's a 2021 Forbes America's Best Mid-size employer 4.9B in total revenues At The Hanover, we approach insurance as an opportunity to tailor a coverage plan that provides not just value but peace of mind - for the business you've built, the car you drive, the place you call home. Together with our agents, we offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles and personal items. We are committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating how we: CARE. Personal insurance We provide the insurance you need to protect your car, home, watercraft and more. Whether you're single, married or empty nesters, we can offer you tailored coverage options for your needs with the services and convenience you expect. Auto Home Umbrella Watercraft Recreational vehicles Valuables Identity theft Prestige Hanover Platinum Safe Teen Motorcycle Home cyber Home business solutions Business insurance Your business is like no other. That's why we offer tailored, flexible insurance solutions designed to meet your business needs today and tomorrow. Our industry experts will partner with you and your agent to help you identify and minimize risk. We offer a variety of coverage for businesses across many industries including: Auto Business owner's policy Cyber General liability International Management liability Marine Professional liability Property Surety Umbrella Workers' Compensation We also offer a variety of tools and resources, as well as the services of a network of preferred service providers, to help you mitigate the risks faced by your business. Our claims commitment When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way. Hanover Mobile Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app. With Hanover Mobile, you'll have access to: Policy information View your policy number, policy period, deductible, and more See your full policy, so you know your coverage View your auto ID card (excluding MA and NY) Roadside and accident support Quickly call roadside assistance and view the services provided View step-by-step instructions in the event of an accident Claims File a claim directly from Hanover Mobile File glass claims and schedule service directly with Safelite View all of your recent claims information Contact information Get in touch with your insurance agent by phone or email Contact our claim service team 24/7 Self-service account management Use your fingerprint to automatically log into your account with Touch ID Pay your bill Update your profile and contact info Enroll in or change your paperless settings Whether it's for your home, your car, or your business, we offer exceptional insurance solutions that balance protection and price. Talk to one of our trusted independent agents today to find out more on how The Hanover Insurance may be the best fit for you. Find an agent Learn more about us Delivering on our claims promise Community and responsibility Visit hanover.com

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customer
US

My car was hit while parked My car was hit while parked. Hanover took over the claim, immediately waived the deductible and was efficient and effective in handling the claim.

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F Sheppard Shanley
US

Quick response to change of address… Quick response to change of address request

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Jerry B
US

Excellent Company! I had a claim on my auto policy (not my fault), and it was fixed perfectly, and with no increase in premium. They are professional but reasonable

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Janet Baskowski
US

This insurance company is by far the… worst . This insurance company is by far the worst ever . They refused to renew my policy due to filing two claims . One for a tiny back window in a Ford Focus , 1/2 year later for a front end collision due to avoiding debris on a high way at night . No damage was done to any other vehicles . Then to boot they had listed a third claim that was not even mine for a collision of $39,997 for speed related damage that they admitted was put on my record by mistake . I argued with two reps and the underwriter and they said I had the boot . Disgraceful !!! Never heard or had anything like this happen ever before .

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Hank Bitten
US

Personalized Insurance Is Helpful The Hanover website is easy to use for payments, getting answers, and filing a claim. The Hanover team has always replied to my needs promptly. Insurance rates for our home, car, and liability are all reasonable and fair.

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