The Hanover Insurance Group

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4.75
Based on 20 Reviews

5

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5.00%

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About The Hanover Insurance Group

Protection for today and all your tomorrows. Why The Hanover Insurance? Partnership with select independent agents that keep your best interest in mind 9 out of 10 customers with a home, auto or business claim* are likely to recommend us to a colleague, family member or friend(*refers to customers with a paid claim) "A" ratings from AM Best, S&P and Moody's a 2021 Forbes America's Best Mid-size employer 4.9B in total revenues At The Hanover, we approach insurance as an opportunity to tailor a coverage plan that provides not just value but peace of mind - for the business you've built, the car you drive, the place you call home. Together with our agents, we offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles and personal items. We are committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating how we: CARE. Personal insurance We provide the insurance you need to protect your car, home, watercraft and more. Whether you're single, married or empty nesters, we can offer you tailored coverage options for your needs with the services and convenience you expect. Auto Home Umbrella Watercraft Recreational vehicles Valuables Identity theft Prestige Hanover Platinum Safe Teen Motorcycle Home cyber Home business solutions Business insurance Your business is like no other. That's why we offer tailored, flexible insurance solutions designed to meet your business needs today and tomorrow. Our industry experts will partner with you and your agent to help you identify and minimize risk. We offer a variety of coverage for businesses across many industries including: Auto Business owner's policy Cyber General liability International Management liability Marine Professional liability Property Surety Umbrella Workers' Compensation We also offer a variety of tools and resources, as well as the services of a network of preferred service providers, to help you mitigate the risks faced by your business. Our claims commitment When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way. Hanover Mobile Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app. With Hanover Mobile, you'll have access to: Policy information View your policy number, policy period, deductible, and more See your full policy, so you know your coverage View your auto ID card (excluding MA and NY) Roadside and accident support Quickly call roadside assistance and view the services provided View step-by-step instructions in the event of an accident Claims File a claim directly from Hanover Mobile File glass claims and schedule service directly with Safelite View all of your recent claims information Contact information Get in touch with your insurance agent by phone or email Contact our claim service team 24/7 Self-service account management Use your fingerprint to automatically log into your account with Touch ID Pay your bill Update your profile and contact info Enroll in or change your paperless settings Whether it's for your home, your car, or your business, we offer exceptional insurance solutions that balance protection and price. Talk to one of our trusted independent agents today to find out more on how The Hanover Insurance may be the best fit for you. Find an agent Learn more about us Delivering on our claims promise Community and responsibility Visit hanover.com

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unhappy
US

ExcellentExcellent and fast reliable and honest service and fast reliable and honest… Excellent and fast reliable and honest service. The very best insurance company for Home and Auto coverage as well as other insurance needs. They have always been very efficient in handling claims and helping me with my insurance needs for many years. Very competitive rates and coverage's for your needs and protection. I highly recommend The Hanover Insurance Group. They helped me with a tree that had fallen on my roof and took care of the claim efficiently and quickly with professional and friendly service.

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WAYNE DUBAY
US

This was the 1st time that I have… This was the 1st time that I have filled a claim against my policy,& was totally impressed how my agent Ashley Garcia made it so easy to file the claim & get my vehicle repaired . Her experience & knowledge was remarkable in the respect of passing on all of the important information to me that I needed to do on my end to get the job done.

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Charlene J
US

Amazing Company Wow! I am so very happy with the level of kindness and professionalism that I have encountered in all of my interactions with The Hanover Team. Folks have been helpful in explaining how everything will go, discuss ‘next steps’ and graciously answer questions. My insurance agent recommended the change to The Hanover from another company, and I am grateful they did.

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Maria Wade
US

The best experience I ever had in 38 years of driving is the last 7 years with THE BEST IN THE INDUSTRY ! The best experience I ever had in my life with an insurance company is Hanover Insurance. It’s been almost 7 years I have been with Hanover Insurance. Although I know I can get cheaper but can I get BETTER? And the ANSWER is NO what Hanover offers no other insurance company can Match without cutting corners. The only Car Insurance Company I trust is HANOVER Insurance Group. (Citizens)

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Lorraine R
US

Hanover handled our claim quickly and… Hanover handled our claim quickly and efficiently when our basement flooded, did not try to cut corners or raise our rates, and made the whole process as smooth as possible. We are happy to continue using them for the foreseeable future.

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