Cancellation Fee’s I’ve been with Pronto about a year and a half. I recently traded in my vehicles and called to replace the old vehicles with the new ones only to be told they aren’t allowed to cover 2024 vehicles yet… it’s almost 1/2 way through the year and they’re not covering 2024’s? I find this odd. So I had to find a completely different insurance after just renewing my policy a week ago. I called to cancel the policy with Pronto and yes I know I’ll be charged for the days of coverage but they also charge a cancellation fee. I would totally understand if I left Pronto for any other reason BUT this was out of my control since Pronto WON’T cover new vehicles. I honestly don’t like being charged for something that was out of my hands. I had no other choice but to switch companies 😑

I Loved how you do Business!!! It was great I Loved, the service.that I was given by Mrs. Karen!!! She provided, great service, and a great deal on car insurance.she was a very remarkable!!! Salesman as well as Professional!!! and Polite . Thank you for your service.

A good company to do business with I was beginning to think there wasn’t an insurance company out there that wasn’t going up often because of the excuse that everything else was going up. That is ridiculous! Pronto is for the workingman and retired person who is on a limited income.

Professional and friendly staff Professional and friendly staff. Affordable pricing, and pricing that didn't change once we signed up like other companies.

Tiffany went above and beyond Tiffany went above and beyond. i called on a friday at 545 pm when they close at 6pm not only did she call me back before close but went above and beyond to handle my needs . I appreciate that hard work and customer service.