Explained well. Robin found Medicare pharmacy insurance that should work for me. She was very patient and explained things to me.

Talked to Jamie today she was a… Talked to Jamie today she was a pleasure to talk to. I hope everything she said is 100.

I called Mutual of Omaha directly to… I called Mutual of Omaha directly to sign up for a Medicare secondary plan. I was immediately transferred to TZ, no option. I filled out a phone application with TZ agent Eileen Dillon who stated I have Lupus and Hepatitis. I have NEVER had either one of the diseases. Of course, I was denied. I asked if they could please listen to the recording that is taped while interviewed. Of course not. You wanted records. In good faith I mailed all my medical records. I saw a kidney doctor twice and released. Mutual of Omaha denied me the second time due to kidney disease. I spoke with a TZ supervisor. I was told they need to do better training in the future. TZ will not return my calls. 4/29/24 Through another TZ agent, David Rice, suggested I filled out another application. It was submitted and rejected. I was told Mutual of Omaha looked at the second application as fraud. I saw the kidney dr twice in a two year period. The dr told me it was not necessary for me to come back. The mistake was made on my original application. Listen to the tape when interviewed. Why is a tape made if you will not use it in the event of a mistake like this. I talked to the supervisor at TZ. Her answer was “she was a new agent. We will have to do a better job in training”. This is extremely unfair. Once again, I DO NOT HAVE Lupus and hepatitis. Karen Kern

Great insurance information Steven called me soon after my request for information. He spent a lot of time with me and explained all my options. He was able to get me into some very good policies. I'm still asking questions. He is answering them. Very happy so far.

Easy and my advisor was helpful and… Easy and my advisor was helpful and made the process less painful