Dick Faulkner
GBWhile my experience is not extensive While my experience is not extensive, I must say that my contact with the reps was and is Plesant and helpful. I did receive too may phone calls to renew my plan way before it was due, but I realize that is just dong business. All in all, it was good.
Chris Simon
GBExcellant Custoner Service The customer service person I spoke with was just a delight. The only complaint I have is that the questionnaire to give accolades to my customer is way too lengthy and cumbersome. . After several questions, I just wanted to give out except for the fact that he did such a good job. . TOO MANY QUESTIONS
Linda DeMarco
GBKind, professional customer service The agent was very helpful in updating my new subscription right away while I was at my dentist's office outside before I had my procedure. She gave me an option to save by getting a 2 year subscription and was very nice and supportive.
Ed lupo
GBDidn’t receive my id card in the mail When I called to renew my plan I asked about a hard copy member id card and if I could get one. I was told they are now being made in plastic and I would receive one in the mail within about 1 week. I called back after two weeks because I didn’t receive my card and was told by the dental plans rep that the card was never ordered. He then confirmed an order was then placed and I would receive the plastic card in the mail. Representative training is needed on this topic.
customer
GBI was given a price with a discount but… I was given a price with a discount but I was charged more and discount was never applied. Not sure if I will continue