Lemonade Pet insurance EDIT: Within an hour after posting this review, Lemonade replied, asking me to contact them by email. I did so, explaining what happened. Within 2 hours, my claim was approved and funds transferred. I really appreciate this and have changed my review accordingly, I initially rated Lemonade 1 star but I have now changed it to 5 stars. I appreciate Lemonade's help. This is about Lemonade Pet insurance. I insured my dog a year ago after moving to the US from another country. I provided everything they requested, including a full medical exam result done within 14 days of starting the insurance (because I could not get the vet files form my previous country). Now my dog has a medical issues that requires investigation. Lemonade says that they need previous medical records, when they previously told me they had all their needed and my policy was in place. They had actually written to me to say that I was all set to file a claim whenever I needed it. This is different from what they told me initially. Meanwhile, they happily let me pay premiums for months! I guess I should have read their letter as "you are all set to file a claim whenever you need it, but we won't pay it!" Of course, I am captive now: You need to do what they ask for, or they won't pay. And you cannot change insurance!

Stress free claim and coverage I had Lemonade for homeowners insurance and they were awesome. We had a pipe burst in our coop and we had to scramble to find housing for a month while they ripped up our floors. We booked an airbnb and even had to extend it when the work wasn’t done on time. I provided the documentation and Lemonade covered everything. The agent was friendly and the whole process was miraculously stress free. We sold our apartment and now rent, and we continue to use Lemonade for renters insurance. I would absolutely recommend them and hope they cover car insurance in my state soon!

Best user experience, of any company, ever! Best user experience, of any company, ever! The app is intuitive, the customer service is extremely helpful, and then they always actually cover what they're supposed to. I never have to fight for what is rightfully mine. I am an entrepreneur and I aspire to have all my products function like Lemonade does.

Not trust worthy Texted a question about roof reimbursement, if they deprepciated it etc. Found out later they wrote it up as a claim. Asked for the claim documents and details and they couldnt find it. Everyone I communicated with was clueless concerning insurance. Left them. So glad I never had to file a real claim with them. I swear it is run by children.

Easy to use and helpful assitance Easy to use and having an individual person reach out to me via email with updates and answers to questions was most helpful.