Best user experience, of any company, ever! Best user experience, of any company, ever! The app is intuitive, the customer service is extremely helpful, and then they always actually cover what they're supposed to. I never have to fight for what is rightfully mine. I am an entrepreneur and I aspire to have all my products function like Lemonade does.

Lemonade Pet insurance EDIT: Within an hour after posting this review, Lemonade replied, asking me to contact them by email. I did so, explaining what happened. Within 2 hours, my claim was approved and funds transferred. I really appreciate this and have changed my review accordingly, I initially rated Lemonade 1 star but I have now changed it to 5 stars. I appreciate Lemonade's help. This is about Lemonade Pet insurance. I insured my dog a year ago after moving to the US from another country. I provided everything they requested, including a full medical exam result done within 14 days of starting the insurance (because I could not get the vet files form my previous country). Now my dog has a medical issues that requires investigation. Lemonade says that they need previous medical records, when they previously told me they had all their needed and my policy was in place. They had actually written to me to say that I was all set to file a claim whenever I needed it. This is different from what they told me initially. Meanwhile, they happily let me pay premiums for months! I guess I should have read their letter as "you are all set to file a claim whenever you need it, but we won't pay it!" Of course, I am captive now: You need to do what they ask for, or they won't pay. And you cannot change insurance!

Easy to use and helpful assitance Easy to use and having an individual person reach out to me via email with updates and answers to questions was most helpful.

I put in my claim while on the phone… I put in my claim while on the phone with a live representative, who walked me through sending the correct paperwork by emai.? The people l spoke with were very patient with me and helpful, which l so very much appreciate! I received my claim for the exact amount that l had read would be covered. I’m very satisfied and grateful for the support!! Thank You Sunny and Eloise

Lemonade has come through for us every… Lemonade has come through for us every single time. We had a stressful first 3 years with our doodle who has had his more then fair share of ‘tummy’ issues. One less thing we have to worry about is vet bills and how to get reimbursed. The claim submission process is so easy and user friendly and the whole lemonade team shows such compassion and care that it makes ordeal of having a sick dog, a bit bearable . Thank you Lemonade team!