Your agent was very pleasant but this… Your agent was very pleasant but this is only my second claim with car shield and I have had issues both times. Now I understand why you have so many complaints filed against you with the BBB. How can you approve a claim than tell me that in addition to my $100 deductible I will need to pay an additional $275. The claim isn’t really approved if I have to pay an estimated 40%-45% of the total repair cost. It kind of defeats the purpose of me having a car Sheild contract. I understand why this company is banned from doing business in some states.

Being different compared to other… Being different compared to other warranty providers is such a great asset for Car Shield. Paying one amount for complete coverage for as long as you want by keeping the premiums is outstanding. Please keep it going. On the other hand please keep the premiums lower. It can be burdensome with higher premiums.

The representative was outstanding The representative was outstanding, he didn’t waste time. Approved the work with the dealer very quickly. Got my truck back the same day.

The customer service rep was very… The customer service rep was very helpful, pleasant and respectful. She thoroughly explained things and completely answered all my concerns.

Rest suspension My rear suspension needed to be repaired and I was told that it wasn’t covered because of rust. Of course there is going to tidy in the undercarriage because of road salt in the northeast. I feel that the company misrepresents itself and is fraudulent. I cancelled my contract and would never recommend them to anyone