I was hit by a red light runner who did… I was hit by a red light runner who did not have insurance. California causality was responsive. All the employees were kind, helpful and concerned. I was given a rental and a fair price for my totalled car.

Called to report I was involved in an accident Called to report I was involved in a backing out accident in the parking lot of a local craft store. The initial Customer Service contact was very helpful and comforting in my state of anxiety. A report was taken and was told case would be assigned to another representative. I received an email from that person within a day or two, also very helpful with information on how to proceed. When the other party's insurance contacted me, I relayed the information to my representative and she took over from there.

Claim filed 3/5/24, still no action Claim filed 3/5/24. Repeated attempts to contact rep by repair shop to obtain estimate so work could commence unsuccessful. No voice mails or messages responded to. Finally had contact with rep on 3/19/24 approximately 11:45 CST - answered with promise to send copy of estimate to me and shop within a short time. As of 7:30 pm, still no copy of estimate received by me or shop. Needless to say, further calls have gone straight to voicemail. Repair shop has had my car for 2 weeks now and has been unable to begin repairs because of the lack of response by CalCas. As of 3/20, still no estimate and no contact from rep. Needless to say I don't think I'll be recommending this company.

They cut my car insurance in half They cut my car insurance in half! I was with AllState for 20+ years and I finally called California Casualty and I went from paying $450 to $210 a month!

No Response to Me Not the Repair Shop I was involved in a collision, filed a claim, and submitted for a photo estimate. Once approved, I took my vehicle to a local repair shop where they quickly discovered damaged that could not be seen prior to the removal of the bumper. They requested a supplement from the Damage Adjuster assigned to my claim, Rick Hill, who told them that they would hear from him on Monday...more than a week ago. I have been calling Rick; Jori Brinkman, the Claims Adjuster; and Angela Jenkins, the team Manager, but have not had any success getting a meaningful response from any of them. I have had a call back from an Adjuster named Anthony who was covering for Jori in her apparent absence, but he had none of the details that I had given in my repeated phone calls or emails, and after brief conversations never called back or emailed as promised with any resolution. Not even the courtesy of an update. My vehicle has been in the shop for nearly two weeks for a repair that would take two days. Meanwhile, my meager rental coverage was exhausted waiting for a supplement. I am stranded, inconvenienced, and extremely dissatisfied.