We are retired teachers with California… We are retired teachers with California Casualty for at least 15 years. They have very competitive rates and are so helpful when troubles arise! Great customer service!

No Response to Me Not the Repair Shop I was involved in a collision, filed a claim, and submitted for a photo estimate. Once approved, I took my vehicle to a local repair shop where they quickly discovered damaged that could not be seen prior to the removal of the bumper. They requested a supplement from the Damage Adjuster assigned to my claim, Rick Hill, who told them that they would hear from him on Monday...more than a week ago. I have been calling Rick; Jori Brinkman, the Claims Adjuster; and Angela Jenkins, the team Manager, but have not had any success getting a meaningful response from any of them. I have had a call back from an Adjuster named Anthony who was covering for Jori in her apparent absence, but he had none of the details that I had given in my repeated phone calls or emails, and after brief conversations never called back or emailed as promised with any resolution. Not even the courtesy of an update. My vehicle has been in the shop for nearly two weeks for a repair that would take two days. Meanwhile, my meager rental coverage was exhausted waiting for a supplement. I am stranded, inconvenienced, and extremely dissatisfied.

Easy to make changes to policies and we… Easy to make changes to policies and we have only had a few times when we have had to request reimbursement for incidents, but it has always been easy to make contact with California Casualty and the results have always been great. We have been with California Casualty for more than 60 years.

I had a flood in my house two months… I had a flood in my house two months ago. They were fairly quick to settle the mitigation but I’ve been waiting weeks to get our estimate approved for build back. They’ve had all our estimates from our contractor but meanwhile we have lived with dust and three plastic walls. My husband has been sick for weeks with all the dust while we wait and wait. We have called and emailed almost every day and still it has not settled. We still wait. Maybe someday we will be able to get our house back in order. Frustrating.

Always friendly and helpful personal on… Always friendly and helpful personal on the phone