Linda R.
GBWe never had an issue with claims or… We never had an issue with claims or service. The Staff is right on top of every issue. Thanks!
Anita
GBCalled to report I was involved in an accident Called to report I was involved in a backing out accident in the parking lot of a local craft store. The initial Customer Service contact was very helpful and comforting in my state of anxiety. A report was taken and was told case would be assigned to another representative. I received an email from that person within a day or two, also very helpful with information on how to proceed. When the other party's insurance contacted me, I relayed the information to my representative and she took over from there.
Sharon Carr
GBClaim filed 3/5/24, still no action Claim filed 3/5/24. Repeated attempts to contact rep by repair shop to obtain estimate so work could commence unsuccessful. No voice mails or messages responded to. Finally had contact with rep on 3/19/24 approximately 11:45 CST - answered with promise to send copy of estimate to me and shop within a short time. As of 7:30 pm, still no copy of estimate received by me or shop. Needless to say, further calls have gone straight to voicemail. Repair shop has had my car for 2 weeks now and has been unable to begin repairs because of the lack of response by CalCas. As of 3/20, still no estimate and no contact from rep. Needless to say I don't think I'll be recommending this company.
William Davitt
GBGeico is better Went with Calcas over geico to save some money. Worst decision ever. Horrible claims experience. Constantly having to leave a voicemail and was 1-2 days for response. When I had Geico EVERYTHING was handled by them no questions asked I didn’t have to chase anyone down. With Calcas I’m doing ALL the leg work chasing reports, finding shops, shelling out money for rentals because nobody responds in a timely manor. Avoid this company
Diane Mcintosh
GBWe are retired teachers with California… We are retired teachers with California Casualty for at least 15 years. They have very competitive rates and are so helpful when troubles arise! Great customer service!