This is a hard one for me This is a hard one for me. They eventually paid the claim, but getting there was very difficult. It was extremely frustrating just trying to get a representative on the phone. When I did, I was transferred multiple times and then the person I spoke with didn't even have ALL the records that I had provided in front of them. I appreciate them paying the claim. I do not appreciate what I had to go through to get there.

Outstanding customer service and fast Outstanding customer service and fast. I knew that you guys cared about us during an awful time in our lives

After some back and forth on vet… After some back and forth on vet reports We got good results on Odie’s dermatitis Which I hope is resolved fingers crossed Thanks Embrace 😎

Part of our support system Exactly what I pay for. My service dog got sick, spent a week in hospital, needed medication, needed a blood transfusion from a live donor. I submitted my claim, received the 'up to 30 days' response. Two days later, my claim was approved and I had check in hand a week later. No muss, no fuss, no stress. I got to focus on my puppy without worrying if I would be able to make rent. Two months salary spent on her medical bills, and no delay paying any of my bills. I am so thankful Embrace was part of our support system.

So far not impressed I had just gotten my new Kitten. She got into some bad stuff and had to go to the hospital. It was an emergency clinic so the bill was BIG. They auto denied the claim and when I clarified it was covered by the accidental coverage within the 14 days or whatever, my claim has been stuck in limbo. I checked in with my vet and they said they have given all of the relevant information. I’m going to give it a few more days and will update my review as necessary, but so far I am not impressed.