Assurance makes choosing best healthcare plans easy! Assurance provided me with several plan options from their on-line website with clear details and ease for selecting a plan that best fits my healthcare needs. I did not have to be inconvenienced by phone calls or text messages. All the information I needed was right there in front of me on my smartphone. I can easily make an informed decision. Thank you, Assurance!

When an insurance agent had your business card it says if you need anything give me a call and that's what they really mean I was first contacted but representative Joseph Martinez after mailing in a card I received in the mail about California benefits. After setting up my appointment and getting so many phone calls we Mr Martinez arrived I tried to cancel. He talked me into letting him in and ended up not only getting me a good Medicare Advantage plan he also sent me up with some life insurance. He gave me his card said if I ever need anything to give him a call. Will 6 months later a friend of mine insurance and got switched up while he's in the hospital getting a pacemaker put in and I thought about someone that could help him. I contacted Mr Martinez who just happen to be in Sacramento that day and had some spare time and it was more than willing to come meet with my friend Mr Martin to see if he can assist him with his problem. We'll have to showing up he assisted Mr Martin with his problem. Her Mr Martinez to go above and beyond his job and assist me really mean a lot to me. And as a representative of the insurance company I'm sure all agents would be just as helpful.

Horrible Customer service Horrible Customer service. An totally incompetent agent put me on hold without telling me why and then sent me to the message box of someone(whom I assumed was my claim adjustor). The agent would not identify herself and did not send me the adjustor's name. I had to call back and waisted 20 minutes trying to get a supervisor. Total disaster- can't wait to find out how my claim is adjusted.

Gay Glenn Well first of all the agent (Gay Glenn) spoke clear and comprehendible English!!! She helped me to get a final expense policy that I could afford since I am on a fixed income. She was very well informed and good at her job!!! She helped me resolve a responsibility that I have been procrastinating over for way too long (A+) Thanks again Gay Glenn Sincerely Danny joe Brown

The representative was very helpful in… The representative was very helpful in explaining how long the process would take and what each section was for.