Nate was prompt and professional Nate was prompt and professional. He also was kind to my little pest of a dog.

You need to hire additional personnel… You need to hire additional personnel so your customers aren’t on hold for over 30 minutes. Does not matter the time of day. It’s always the same LONG waiting period. Also, one of your employees is by far the rudest person I have ever encountered. However, the technician who fixed our air conditioner was extremely professional and went out of his way to get the approved equipment, in spite of your company’s constant delay issues and excuses. There are major communication problems with Old Republic that need to be addressed and fixed.

Problem solved quickly. Problem solved quickly. Plumber was friendly and worked quickly and efficiently. Old Rebublic contat was professional. 100% satisfied. Is

ORHP response was within 30 minutes of… ORHP response was within 30 minutes of filing the SERVICE REQUEST AND THE DESIGNATED CONTRACTOR - NOVA PLUMBING CONTACTED ME WITHIN 45 MINUTES AND CAME THE NEXT DAY - THE WORK WAS PERFORMED WITHIN 3 DAYS AND ERNIE FROM NOVA PLUMBING COMMUNICATED DAILY , PROVIDED UPDATES AND ORHP APPROVED THE P[OOL HEATER INTSAL WITHIN ONE DAY - WHAT INCREDIBLE SERVICE - THANK YOU

Old Republic Home Protection works! We used Shaffer & Sons to repair our Heating/AC motor. After setting up appointment with Old Republic to schedule Shaffer we set up a Shaffer call. They came in, diagnosed and fixed our problem. We only paid the co pay of $85 and no other fee was charged for this repair that would have been several hundred dollars. Old Republic Home Protection works and is worth it!