You need to hire additional personnel… You need to hire additional personnel so your customers aren’t on hold for over 30 minutes. Does not matter the time of day. It’s always the same LONG waiting period. Also, one of your employees is by far the rudest person I have ever encountered. However, the technician who fixed our air conditioner was extremely professional and went out of his way to get the approved equipment, in spite of your company’s constant delay issues and excuses. There are major communication problems with Old Republic that need to be addressed and fixed.

Very responsive Very responsive. The contracted services came out within a few days.

Old Republic Home Protection works! We used Shaffer & Sons to repair our Heating/AC motor. After setting up appointment with Old Republic to schedule Shaffer we set up a Shaffer call. They came in, diagnosed and fixed our problem. We only paid the co pay of $85 and no other fee was charged for this repair that would have been several hundred dollars. Old Republic Home Protection works and is worth it!

The repairman arrived at the time I was told. The repairman arrived at the time I was told, he replaced the broken part but stated he needed to order another part; the latch on the door to ensure the door was latched properly.

AWFUL EXPERIENCE This has been an AWFUL EXPERIENCE trying to get our kitchen refrigerator fixed or replaced. Old Republic required three repair people to come out to all tell them the same thing- ITS A POS AND THEY SHOULDN'T TRY TO FIX! The cost to fix outweighs the cost to replace. We are going on 3 weeks with out a fridge with NO RESOLUTION!!!!!! Horrible customer service. Horrible process and protocol. Save your money and don’t do a home warranty with Old Republic.