Excellent Customer Service The customer service at Auto Service Agency was excellent! The young woman who answered my call was friendly, helpful and knowledgeable. She went out of her to find answers. Although the response was not what I was looking for, she found a compromise that was satisfying, and I hung up the phone feeling like a valued customer.

Try closing an account After my car was deemed totaled I called to cancel. After talking with carshield on my new vehicle, I wanted to cancel. Then the associate got to the point of arguing with me. So much for ever returning back to this company. Then they tell me I have to send them a letter to cancel my account. All information which can be given over the phone. My sympathies to anyone who retains with this company.

Very fair deal and nice customer service I read reviews about high pressure and disrespectful employees at car shield. This was not my experience. I found the team was polite and respectful and worked hard to earn my business. I hope my experience if and when I need to use them for repairs is as positive an experience. Fingers crossed.

Lee Ann was exceptional! She was caring, very smart and made me feel very comfortable! I would recommend ASA. Thank you, Herschel Lapidow

Totally by the book - In their favor! When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater. Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.