I contacted two separate agents when my… I contacted two separate agents when my cat began sneezing, intending to ensure coverage. Animalia informed me of a 5-day waiting period, assuring coverage for pre-existing conditions. Both agents affirmed coverage for the cat's condition, stating it was treatable and not excluded.After waiting the specified period, I took my cat to be examined, incurring a bill of over $200. With a $200 deductible and a 10% copay, I anticipated coverage. However, I received a confusing 3-page letter that vaguely addressed fraud accusations, leaving my coverage status uncertain.Even if coverage exists, the letter indicated a year-long exclusion for any current illnesses, including minor issues like sneezing. Attempts to reach the adjuster for clarification proved futile, adding to the frustration.To complicate matters, the review agent altered my deductible from $200 to $500, subsequently denying coverage and attributing the previous letter to a typo. The denial of insurance for a simple cold feels punitive, prompting me to explore alternative options. Update, reviewer reached out to advise me that because of this I have been denied coverage SHE cancelled my policy. UPDATE RESPONSE TO LAST COMMUNICATION: Update Request: Could you please share the telephone trace number used for reviewing my call records before making public accusations? Additionally, the adjuster's report explicitly mentions "denial of coverage." If it were a matter of claim rejection, the language would have indicated a denied claim, not coverage. Moreover, when I requested documentation, the adjuster's reply was unprofessional. I was informed via phone that my online review must be removed or face negative consequences. I welcome the sharing of these phone records and transcripts at your earliest convenience. Also, the post-purchase alteration of my coverage was not a typographical error; it seems you were not anticipating my having a screenshot as proof.

Every time I have a claim they're very… Every time I have a claim they're very quick about processing it and explaining the reasons for the process. If I have questions they check into my questions and answer them very quickly. My dog has been in a lot of pain since she was born and they're very kind about the process we're having to go through.

Great communication … The communication and detailed instruction to submit and process my claim was very helpful. My claim was processed quickly and I received my payment immediately via my preferred method. Process was much easier than I expected.

Coverage made quick and easy, as it should be! Overall, Great company! The website was easy to sign up, to use and to file the claims. Very friendly, professional costumer service. My cat had an emergency surgery and I filed the claim, heard back from them and got notice of my money back all in less than a week! Thank you Animalia, my cat wouldn’t be here still if it wasn’t for you.

I haven’t really received any emails… I haven’t really received any emails except for when I signed on so I don’t really know how to get on your website and file a claim or the benefits. I really don’t have an app to download. It’s taking me 10 minutes to Google who I signed up for pet insurance with.