Not the worst, not the best It's a bit complicated to submit claims, and the direct billing is not guaranteed. Had to pay for a surgery since they couldn't do the direct billing and that wasn't the best experience. The reimbursement will come, but you can't count on that money.

Amazing customer support and very good coverage for digital nomads. The customer support is simply the best. The claims process is also quite alright. They handle it thru a 3rd party partner - WorldTrips - so the clunkiness is not SafetyWing's issue, but as far as I know since November 2023 already SafetyWing handle everything themselves, and it's much easier and faster to claim and receive a refund. Would definitely recommend. Been using them for almost a year of traveling thru South America, had a couple of situations where I needed medical attention from a doctor and all expenses, for about a $1000 combined, were refunded without an issue.

not recommended They are again unprofessional when it comes to evaluating your claim. I have an eye inflection, which needs to remove the infected cyst. All the documents are submitted. Instead, they said this is for correction-eyesight-related surgery. I am stunned by their manner of evaluating medical claims. not recommended.

I always have a good experience using… I always have a good experience using Safety Wing. However, there has been a slight delay with the processing of claim because of their system but it has been sorted. Customer representative are very accommodating and fast, shout out to Ronie for being so helpful all throughout the process! Appreciate the team always!

The claim was approved after appeal I had an accident with my motorcycle, and first Safetywing rejected my claim because I could not prove I was wearing a helmet. They kept asking for a rescue report that did not exist. This caused me much anxiety and stress. Even sending a picture of my damaged helmet did not help. But then on appeal the decision was overturned, and I received the money for the claim a couple of days later. I must confess I did not expect them to overturn the decision, and I was very surprised the claim was approved. This restores some of my faith in Safetywing, and I will probably use them again on my next travel.