Not Sure About Novo When I was purchasing my insurance policy, the website gave me the price for the first month's payment and also indicated what my next monthly payment would be. I then downloaded the app and next month's payment was $5 higher than what the website said it would be. I contacted customer service via chat, Tasha was nice and helpful, but she indicated that Novo charges a $5 "processing" fee with every payment. I looked over the paperwork before buying the policy and didn't see that mentioned anywhere. I feel it's somewhat dishonest to say "here is what you'll be paying next month" and not have it be accurate, especially since they obviously know they'll be charging a $5 fee for each installment paid. Again, I didn't see the $5 fee mentioned anywhere. I think it's odd that they have a processing fee on the monthly payments anyway but for it to be added on in a sneaky way like that seems incredibly shady and is definitely making me second-guess and feel much less comfortable using Novo for car insurance.

Quick and easy to start a new policy… Quick and easy to start a new policy for car insurance.

Thanks for your service -

I don’t recommend this company to anyone… I started a policy because it was one of the things required to get approved for a vehicle. So I bought a policy with Novo to start two days later. I didn’t get the approval for the car so I canceled the policy before it started, Novo charged me a $50 fee, I asked to speak to a supervisor and the representative said all the supervisors are in meetings. I don’t recommend this company to anyone, go with a legitimate insurance company.

Unprofessional -