I'm impressed with your application… I'm impressed with your application process.

Not Sure About Novo When I was purchasing my insurance policy, the website gave me the price for the first month's payment and also indicated what my next monthly payment would be. I then downloaded the app and next month's payment was $5 higher than what the website said it would be. I contacted customer service via chat, Tasha was nice and helpful, but she indicated that Novo charges a $5 "processing" fee with every payment. I looked over the paperwork before buying the policy and didn't see that mentioned anywhere. I feel it's somewhat dishonest to say "here is what you'll be paying next month" and not have it be accurate, especially since they obviously know they'll be charging a $5 fee for each installment paid. Again, I didn't see the $5 fee mentioned anywhere. I think it's odd that they have a processing fee on the monthly payments anyway but for it to be added on in a sneaky way like that seems incredibly shady and is definitely making me second-guess and feel much less comfortable using Novo for car insurance.

Insurance I haven’t had any issues they are always so nice and helpful and the quote they give you is it there is no surprises progressive gave me a quote then when it was time to pay changed it no at this insurance what you see is what you get

The only problem I had was you quoted… The only problem I had was you quoted me a price of &92.00 something then it said $126.67 now it says next month $131.67 so it went up from what it said originally before purchase then went up again before the next month so I am confused

Easy to use thanks you so much -