Don't bother, they won't cover Called to initiate coverage after adopting a puppy. CS agent was very rude, telling me that my coverage would not cover any pre existing condition in the puppy. I said I just wanted to start because I was taking her to the vet the next day for a wellness check and wanted to make sure the coverage started (this coverage came "free" with the adoption). She said it would in 24 hours. They actually didn't start it for 48 hours and my puppy ended up having an intestinal parasite, then developing kennel cough, then passing away within a month. They said that because the coverage started "after symptoms" she wouldn't be covered. Such an awful experience for our whole family. This is just another insurance company like US health insurance where their goal is to collect premiums and then deny as much as possible.

Kat was very professional and helped me… Kat was very professional and helped me solve a dispute I had. The process to complete was easy and quick.

Worst grooming experience ever ON December 29, 2023, I took my Yorkie Terrier to be groomed. This is the 3rd time each time my puppy come back not looking like my puppy. She very soft and fluffy although she was quite matted I expected them as professionals to try to save as much of her fur as possible, each time she came back with hardly any fur at all. I dont even know that she's my puppy. I give instructions before they take her back and they never follow through. This time was the last straw my puppy is now very sad she's shivering and is not her self. Also each time they charge me at least $30.00 more than the last time. I will NEVER TAKE MY PUPPIES TO THEM FOR GROOMING EVER AGAIN. I wish that I could show you before and after Pictures. I will be going in today to speak to the manager and request a partical refund.

Caring for a pet with cancer Pet Partners is truly the best pet insurer you can find. Our Cairn Puppy Mill Rescue girl was recently diagnosed with cancer and we have and will continue to incur significant expenses for her care. Pet Partners has been compassionate, transparent, highly responsive, and true to their word. Each claim was completed and reimbursed within a week of submission. Knowing they will be there to help us through this difficult time is an enormous comfort and will enable us to give her the best possible chance at survival. I've had policies with two other insurers in the past. In the few instances where I had to submit claims, they were always challenged or denied on the first attempt, required additional information, and took months to resolve. I felt their cumbersome procedures were intentionally designed so that claimants would give up and not pursue reimbursement.

Top Notch Customer Service Sydney was wonderful, so polite and professional and an absolute pleasure to speak with. She answered all my questions and provided literally the best customer service I have received in a decade. It is very clear that Petpartners and Sydney are focused on the people they serve.