The overall customer service is… The overall customer service is outstanding,prompt and on time. They do not hesitate on approving my claims. I would recommend this company to everyone. Keep up the good work Amber!!!

Katherine was extremely polite and accommodating to my needs, I called eleras group/evercare and was transferred to Katherine and she was able to provide me with the information I was looking for.

Evercare Protection has really helped… Evercare Protection has really helped me a lot with my 2019 Mercedes-Benz CLA 250 needed roughly $2000 of electrical work. Evercare Protection covered the repair and I paid my $100 deductible like they stated they would do plus having oil change voucher every three months is great they also provide roadside assistance if needed. Its definatley worth having for the piece of mind

I never ended up using it so I’m not… I never ended up using it so I’m not rating the service. Let me tell you all about my cancellation experience. I was a customer for almost a year near perfect payments. I missed my last two. Listen, I understand wanting to keep me covered and protected but I was 17 payments, which is 17 months away from 3 year coverage. I’m telling David the rep I need the money elsewhere and don’t pressure me into staying, with an attitude because of my statement his rebuttal was I’m going to do my job. In my mind, My job is keeping my family afloat so pls don’t be the person who is almost badgering me, the customer. I got escalated after me being non chalant in order to keep my composure and not use the energy I got from David and the manager got so upset because I said, David the rep wasn’t listening and after speaking to her for 2 minutes, she was not listening either. Before committing to this company I will say, they WILL BE RELENTLESS TO KEEP YOU border line annoying. Great coverage but poor listening skills.

Had a great experience with my car the dealership called explained what they needed to do the part was covered the work was done thanks for your help and support I got what I needed from you and the d What made me happy was the fact that when I went to the dealership they said I would need some rocker arms put on my car I didn't know what to do I thought of you and gave you a call the part I needed was covered in the warranty the work was done and I wanted to say thanks for help you were there when I needed you to me that is a good feeling keep up the good work that you are doing