Owner I like that your company is more efficient and professional in dealing with my company. I like your prompt communication.

Company has returned my money I am Anthony and I had posted a complaint in December of 2023. CoverWhale, the agent and the funding company have returned my money and I am happy with result.

No Explanation to doubling Premiums I recently acquired commercial vehicle insurance with Cover Whale. Paid required deposit, set up online payments, paid the first and second premiums. When preparing to pay the premium (due Jan 1st 2024), the online payment system displayed an amount that was double what I paid in the previous months. My Insurance Agent and I attempted to reach Cover Whale several times by phone between Dec 28th, 2023 and January 4th 2024 to request an explanation why the premium amount doubled and why neither Insurance Agency or myself were not notified. I sent an email several days ago requesting explanation. Cover Whale repsponded that they are would review and contact me. Fast forward... As of today, Jan. 25th, no one from Cover Whale has responded. The next premium is due Feb1st 2024. I understand there may have been issues with their software, and if that was the case, there still should be an explanation of the premium increase. Because of Cover Whale's lack of communication my business is at risk of being shut down in the near future!!!! Cover Whale lacks customer service and communication! Would not recommend!!!!!

One of the worst and disgusting… One of the worst and disgusting insurance company I have ever seen in my 17 years trucking carrier and this companies agent are worse than this company. They are so disgusting they don’t even help you, I canceled this insurance and try to get my refund back from last 3 months and they are not answering my phone calls, they’re not giving me my refund. I have no idea what else I should do to reach out these peoples and this company’s agents. I strongly recommended trucking companies out there do not use this company because this company only wants a business from you and once the business is done they don’t give a damn to you because they are only interested on their percentage they are making and the money they are making when you signing up with them but you guys have no idea what are you gonna deal in the future after signing up this insurance company so stay away from this company and the agents specially, sitting in Fort Worth, TX American Fleet agency they are the one of the disgusting agency I have ever met, they never ever help me for anything. All they help me is just when I sign up and they are making a money and that’s it, the day I cancel the insurance they told me we cannot help you, you have to deal with your refund.

Owner Well didn't really get to use it very long due to my truck got stolen