Confirm Coverage First? I contacted your company regarding homeowners insurance early December with my given address and zip code. Your agent Raul contacted and confirmed you would cover my home. We started the process and he even got it approved through the under writers. He called me to confirm the process for coverage was ready and he sent me the docusign paperwork to my email for insurance confirmation. Once again I confirmed with him that this was full fire coverage for my home and he confirmed with me it was. I was incredibly thrilled to hear this considering it’s almost impossible to find home owners insurance in the California urban interface anymore. Upon sending me the contract he called me a couple minutes after to tell me he looked at the map and said my address fell under an area you did not cover so just disregard the email!!! How do you lead someone on to believe they are covered for this long of a time even after being asked multiple times that it is not an error? This should be something done on day one of request. I lost multiple weeks of trying to shop for a different carrier with the belief that you would be covering my property. This is completely unprofessional and shows a complete lack of knowledge of the job. Then to top it all off he had the nerve to ask if I would still be interested in a quote from him for DIC still! Why would I trust this guy to handle anything for me at this point? I am absolutely disgusted with the way this was handled by your employee and I hope it’s not a representation of how you do things there.

Quick and easy process- gave us… Quick and easy process- gave us different options based on my insurance budget. The agent was great and was able to help me with a policy.

Excellent service Excellent service! Kyle was extremely patient with my technical shortcomings. Bamboo beat all other insurance companies’ rates.

Long time to get insurance After applying for home insurance, it took a very long time to get approval from the underwriters. Even though we have no claims and a long term tenant for more than 8 (Eight) years and a clean property, they kept on asking for pictures that we provided over and over again. With clean record and no claims, we expect better service from Bamboo to get a home insurance.

Daniel was great Daniel was great! Very responsive and helpful