We financed a equipment through ENGS… We financed a equipment through ENGS earlier this year. There was a delay in getting machine delivered, and we paid in interest fee for everything single day delayed. We have been in business almost 30 years and financed plenty of equipments over the years, but this one is definitely most uptight company. They are in the business of lending and guess they are entitled to, but experience with them was just not pleasant. Questioned posted (emaiedl and written) are never returned.

Incorrect terms communicated While the care agent explained how the over-payment was being applied, she was the one who was the first one to state that we could NOT pay our loan off early. This made me very upset as when talking with the rep who put our loan together, my husband and I made it VERY clear that we wanted to be able to make over-payments to be able to pay the loan off early if we could and he NEVER once indicated that wasn't an option.

Asked for the payoff amount Asked for the payoff amount. Received a number which was wrong. We asked them to review and let us know where the difference comes from. So far it has been over 3 months. Still haven't received it even after sending several reminders on the subject.

Customers should be more informed of…Better communication!!! Customers should be more informed of the long time lapse between account payoff and the documents that they receive to put the titled equipment they need to put road equipment to work. Better communication by Zach, specifically. Make customers aware that down payment and payoff must be made with funds transfer or cashier's check to avoid a 21 day hold on the process and transaction.21 days of down time may not be an issue with large companies,but to individual owner/operation

Best commercial loan experience in my career. I have one commercial truck and one commercial trailer financed through ENGS and I couldn’t be happier with the experience. Theresa in titling is the best in the buisness. She has helped me through a couple rough spots and was more than patient with me. The customer service team is amazing as well. Everytime I call to discuss matters with my accounts they go above and beyond. Looking forward to a long buisness relationship with ENGS!!