worst contractors, shady business practices They always have the worst contractors, takes a long time for them to get there such that the problem could get worse. No emergency coverage. VERY hard to cancel they avoid it

Locked into one contractor of their choosing We utilized the OneGuard Home Warranty for a condo that we purchased. The main area where they were involved was in resolving problems with the HVAC system. They would only use one contractor that was not performing well. I asked them if we could use a different contractor and they said they only have one in the area they are allowed to use. When it came time to replace the air conditioning unit, the home warranty covered all but $600 and the cost of the crane used to lift the AC unit. The contractor did not install the switches that alert us that there is an overflow of condensate under the unit or in the overflow line, so the engineered wood floor that was 3 years hold had to be replaced for $6,000. I do not recommend OneGuard because they are using one bottom of the barrel contractor, at least for AC issues, which can be a focus area in Texas.

Poor customer service management and poorer contractors This company uses an asian or Indian call center who agents invariably have poor phone connections. This is 2023 so you'd figure when my cell phone comes up they'd have all my information, but not the case so you spend 10 min in buraucracy. They keep using the same lousy contractor, AZ Trademasters-HVAC, who NEVER can get to you in less than a week and NEVER can get it fixed the first time. It's 115 degrees outside and we have no AC. I would find someone else.

OneGuard's Refusal to Authorize Timely Repairs on Covered Item I would NOT recommend OneGuard Home Warranties due to their preoccupation with written procedures that conflict with good business common sense/practices. I have a dryer that is in need of a heating element and a drum that was marginally warped but does not interfere with the proper operation of the dryer. Both items were backordered with no ETA. The heating element which is CRUCIAL for a dryer's serviceability was received by the service vendor, but they are waiting for the drum, which does NOT interfere with the proper operation of the dryer. OneGuard's POLICY is that ALL parts must be received before service technicians can be dispatched out to effect repair. I've repeatedly made calls to OneGuard's Customer Service Representatives (CSRs) requesting them to send a technician out to replace the heating element to restore the dryer to operational condition and to install the drum (backordered indefinitely) whenever it should arrive LATER. From a customer service's perspective, it would make sense to install the heating element so that the dryer is restored to operational condition FIRST as this is the PRIMARY reason for the service call. CSRs are NOT empowered to make ANY decisions that may deviate from written policy and do not have the ability to provide access to management or a supervisor to resolve customer concerns. OneGuard is NOT customer-focused and seems to be enslaved by the written policies they've established and not in the customer's favor. For those existing customers and those considering OneGuard for home warranty services, you should be wary of any issues that could arise if assistance is needed from anyone higher than a CSR - they can't or won't help you. My initial service call for the dryer was made on 3/7/2023. It is now 4/4/2023. To be fair, it's important to note that OneGuard, in general, has been responsive to most service and repair needs and their performance has been good. However, the point I'm trying to communicate to others is that there is no one out there to help you should you have an issue that extends beyond what a CSR is able to do. You're on your own. UPDATE: OneGuard remains inflexible and refused to authorize a technician to install the heating element that is on-hand at the service vendor. This means I will have to wait until a NON-CRITICAL PART, the dryer drum, is received. The drum is on backorder indefinitely. OneGuard's service standard is unsatisfactory and they seem steadfast and inflexible by NOT effecting repair when they have the means to do so. To make my point, see below OneGuard's response to my Google review. Response from the owner an hour ago Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed OneGuard has explained the warranty process with you and we are always available if we may offer additional assistance. Thank you again for your consideration. - OneGuard Home Warranties If you were the one with a broken dryer and knew your home warranty service had the part to fix it, would you be satisfied with their response?

Be very careful with this company Be very careful with this company. They are fraudulent. We paid $2000 for a brand new air compressor. After a few months we had issues with our air again. The tech that came out today said that One Guard ordered us a REFURBISHED air compressor. The tech said that these only last a few weeks. They are using old equipment when you are paying for new. And now they want us to pay $1500 again so they can send us another used air compressor. It lasted 3 months, why would we pay to be scammed again.