Scam It's a scam. They engage in predatory business practices. I signed up for this insurance. When one of my cats got sick and needed emergency treatment, I was so relieved that I had made the choice to get insurance... Until they denied the claim. They never responded to any of my e-mails, just sent vaguely-threatening "submit these unclear documents or else" automated e-mails. Then they denied my claim saying it was "pre-existing condition," even though it was not. Stay far away. They want to take your money, but they don't want to fulfill their responsibility when a claim arises.

Don't care about your fur babies just your money I reached out to ask questions before buying a plan for my dog. Had to take my dog to the emergency animal hospital because he hurt himself jumping off the couch. $1100 in vet bills and $42 for the insurance later and they denied my claim saying it was pre existing.. Horrible company low down and dirty.

Pulling Teeth Without the Fun I adopted my Dogs at the local humane society and they were pushing MetLife Pet insurance with their welcome packet. I knew insurance was a good idea so I got a decent plan and thought I was good. Wrong, filing anything and trying to get a correct "Explanation of Benefits" where they detail how they "honor" your vet charges is like pulling teeth. Had a scare on the first week where one dog decided to eat a leather toy at night and had an ER trip and the filing was awful. I gave the entire adoption history with the vet notes and they denied the claim because I was missing 6 years of medical history on a dog I adopted 2 weeks ago. Not to mention the company is setup so you cant actually contact anyone on the claims team who could simply correct the the fumbled information, you have to contact a dedicated customer service rep. who can email the claims team for you and "contact" you in a week when they hear back or you have to fill out an appeal form that has your vets signature and stamp on it (yes a stamp.) Sure, one time would be bad but its like the claims team is either toddlers or is in India because they cant report the right vet visit dates or read the receipts that say what the vet has or has not prescribed. I think they have fallen to a new level of dysfunction and I'm joining a new company at the end of my plan. PET OWNERS BEWARE 2024.

Absolutely terrible service Absolutely terrible service! Do not expect to get reimbursed promptly. It takes well over 30 days to get reimbursed. You’ll often be asked for more information that IS attached to your claim yet they’ll say it’s missing. They’ll also close your claim automatically without notice or without any follow up as to what’s missing. It’s a constant back and forth with them. Just yesterday I spoke to someone on the phone who clearly articulated what my claim is missing. I submitted the information. Now today I received yet another email saying I’m still missing information. This whole process is beyond frustrating.

MetLife pet insurance - horrible MetLife pet insurance sucks. I had NAtionwide and was lured into Metlife by lower premiums. However, they are very very slow to process claims and to pay. They so made some unfair assessments, and despite a letter from my vet, explaining Metlife’s misunderstanding, they denied the claim. I never had an issue with NAtionwide ever.. After this review posted, MetLife asked that I email them to discuss further. I have wasted 2+ hours already on trying to communicate these issues, not to mention my vet’s time responding (they were appalled by MetLife’s decision). MetLife’s response is an attempt to make their company look helpful but would amount to nothing. Steer clear.