Good luck getting a reimbursement in a reasonable amount of time, if at all. I submitted a claim for a month before this review. It took them 10 days to ask for more info only after I called them. After another 10 days, I called again and they needed more paperwork. In both cases, I sent the paperwork the same day. I am now at 30 days without resolution and another phone call was a waste of time. The customer service people are friendly and helpful, as much as they can, but the online chat never works. I wish I had never left Nationwide, they paid promptly.

Don't care about your fur babies just your money I reached out to ask questions before buying a plan for my dog. Had to take my dog to the emergency animal hospital because he hurt himself jumping off the couch. $1100 in vet bills and $42 for the insurance later and they denied my claim saying it was pre existing.. Horrible company low down and dirty.

Their email and chat options are… Their email and chat options are definitely working. It is hard to believe such a big insurance company has poor customer service and no upper management is paying attention to this. Does that consider an insurance fraud? It does take a long time for them to process your claims to compare with other pet insurance companies. I guess if you want a better service, you just need to pay more for it.

Pulling Teeth Without the Fun I adopted my Dogs at the local humane society and they were pushing MetLife Pet insurance with their welcome packet. I knew insurance was a good idea so I got a decent plan and thought I was good. Wrong, filing anything and trying to get a correct "Explanation of Benefits" where they detail how they "honor" your vet charges is like pulling teeth. Had a scare on the first week where one dog decided to eat a leather toy at night and had an ER trip and the filing was awful. I gave the entire adoption history with the vet notes and they denied the claim because I was missing 6 years of medical history on a dog I adopted 2 weeks ago. Not to mention the company is setup so you cant actually contact anyone on the claims team who could simply correct the the fumbled information, you have to contact a dedicated customer service rep. who can email the claims team for you and "contact" you in a week when they hear back or you have to fill out an appeal form that has your vets signature and stamp on it (yes a stamp.) Sure, one time would be bad but its like the claims team is either toddlers or is in India because they cant report the right vet visit dates or read the receipts that say what the vet has or has not prescribed. I think they have fallen to a new level of dysfunction and I'm joining a new company at the end of my plan. PET OWNERS BEWARE 2024.

Astonishingly bad customer service Astonishingly bad customer service. I appealed a very cut and dry injury claim, that was denied and labeled as an “illness”. Unable to reach anyone by phone to discuss. Now waiting, day 12, for another claim to be processed. Heading towards my dog’s neuter surgery next month with little to no confidence that Metlife will cover my expenses as promised. Ready to cancel and move to a different provider. Epic disappointment!