I bought insurance from MetLife for my…dog I bought insurance from MetLife for my 8 months old dog. My dog has a tendency to chew my furnitures which most puppies do. The first time he got sick I took him to the emergency Vet I was charge for more than $800.00. So I bought the MetLife insurance hoping that if he get sick again my insurance will foot some of my dog medical bills. When my dog got sick again, MetLife denied my claim stating that “My dog has a pre-existing condition”. So what good is the insurance for? I feel like I’m being scammed. My advice is to buy insurance for your pet, but stay away from MetLife. I’m expecting a response the same as everyone else fom them a cut and paste.

MetLife pet insurance - horrible MetLife pet insurance sucks. I had NAtionwide and was lured into Metlife by lower premiums. However, they are very very slow to process claims and to pay. They so made some unfair assessments, and despite a letter from my vet, explaining Metlife’s misunderstanding, they denied the claim. I never had an issue with NAtionwide ever.. After this review posted, MetLife asked that I email them to discuss further. I have wasted 2+ hours already on trying to communicate these issues, not to mention my vet’s time responding (they were appalled by MetLife’s decision). MetLife’s response is an attempt to make their company look helpful but would amount to nothing. Steer clear.

Don't care about your fur babies just your money I reached out to ask questions before buying a plan for my dog. Had to take my dog to the emergency animal hospital because he hurt himself jumping off the couch. $1100 in vet bills and $42 for the insurance later and they denied my claim saying it was pre existing.. Horrible company low down and dirty.

Don't do what they advertise I made a total of 3 claims since paying over $1000 for my annual policy when I got my puppy. Only one of the claims, which is was very simple, processed in the 10 day window they claim on their website. I had to call to ask them to process one of them after 14 days and will now have to do the same for my third claim. There is no other way to get a response outside of calling. The live chat on their website is never open, even within their stated operating hours. They do not respond to emails or inquiries submitted using the contact form. They do not appear to have enough staff to operate according to their stated procedures. To their credit anyone I have spoken with by calling has been very helpful. EDIT: The person I spoke with today verified that complicated claims often take up to 15 days and that the policy fine print states up to 30 although that is very rare. Now that I know this, I can adjust my expectations and stop wasting my time calling. The company should change the website to reflect actual practices. There is no point in stating a 10 day window online if it's not true. Likewise, there is no point in having a "live chat" or email option if they are not functional. Pretending to offer what you do not reflects a lack of transparency and fosters mistrust. EDIT, response to company: I've already given clear feedback here and in multiple emails to you that you ignored. There is no mystery. If you want more of my time, you'll need to pay me.

I've had MetLife for a year and a half & I'm appalled by the bad reviews, reminds me of paid hacks posting negative reviews on Yelp I've had MetLife for a year and a half. Every claim has been paid, the longest I've had to wait was 2 weeks. They pay for all parasite % heartworm preventatives, with wellness they pay 100% of vet visits and they pay what the vet charges, not some silly limit like $150 for a spay/neuter that you see with some companies. I'm not sure why all the negative reviews but I can't believe they have gotten that many complaints, they have been great!