Absolutely terrible service Absolutely terrible service! Do not expect to get reimbursed promptly. It takes well over 30 days to get reimbursed. You’ll often be asked for more information that IS attached to your claim yet they’ll say it’s missing. They’ll also close your claim automatically without notice or without any follow up as to what’s missing. It’s a constant back and forth with them. Just yesterday I spoke to someone on the phone who clearly articulated what my claim is missing. I submitted the information. Now today I received yet another email saying I’m still missing information. This whole process is beyond frustrating.

Astonishingly bad customer service Astonishingly bad customer service. I appealed a very cut and dry injury claim, that was denied and labeled as an “illness”. Unable to reach anyone by phone to discuss. Now waiting, day 12, for another claim to be processed. Heading towards my dog’s neuter surgery next month with little to no confidence that Metlife will cover my expenses as promised. Ready to cancel and move to a different provider. Epic disappointment!

You replied to my Trustpilot post… You replied to my Trustpilot post requesting contact information. I sent it two days ago, No contact yet. In spite of my request from the “adjuster” I have had no return contact from her either. Your customer service is the WORST EVER and your financial responsibility dodge is the pits. You shouldn’t be in this business. ADDENDUM: I just received confirmation of a claim approval consistent with the policy coverage I paid for. What is still sad is having to go through a lot of grief to get it done correctly and timely. I thank Kaitlin Casper for a successful intercession. Let's ow long it takes to get the check.

IMAGINE THE WORST INSURANCE COMPANY… IMAGINE THE WORST INSURANCE COMPANY POSSIBLE AND YOU WILL UNDERSTAND METLIFE PET INSURANCE I CAN NOT UNDERSTAND HOW THEY GOT ONE GOOD REVIEW .....I AM HERE YEARS....AND EVERY CLAIM IS A PROBLEM.....IT TAKES 10 WEEKS TO CONCLUDE.... ONLY AFTER 8 PHONE CALLS 7 EMAILS AND 4 FAXES....THIS IS FOR EVERY SINGLE CLAIM.... WHERE IS THE STATE INSURANCE DEPT

Don't do what they advertise I made a total of 3 claims since paying over $1000 for my annual policy when I got my puppy. Only one of the claims, which is was very simple, processed in the 10 day window they claim on their website. I had to call to ask them to process one of them after 14 days and will now have to do the same for my third claim. There is no other way to get a response outside of calling. The live chat on their website is never open, even within their stated operating hours. They do not respond to emails or inquiries submitted using the contact form. They do not appear to have enough staff to operate according to their stated procedures. To their credit anyone I have spoken with by calling has been very helpful. EDIT: The person I spoke with today verified that complicated claims often take up to 15 days and that the policy fine print states up to 30 although that is very rare. Now that I know this, I can adjust my expectations and stop wasting my time calling. The company should change the website to reflect actual practices. There is no point in stating a 10 day window online if it's not true. Likewise, there is no point in having a "live chat" or email option if they are not functional. Pretending to offer what you do not reflects a lack of transparency and fosters mistrust. EDIT, response to company: I've already given clear feedback here and in multiple emails to you that you ignored. There is no mystery. If you want more of my time, you'll need to pay me.