Poor communication. Claim was completed timely, finalized and check sent before I could rebut their decision. I am fighting this decision and now I will not cash check as this would mean acceptance. AI is very hard to deal with and I know this is how some insurance companies operate. Wish it wasn't AI. After my second attempt to settle claim satisfactorily I will try another review.

Useless and incompetent Useless and incompetent. Chase after a claim an chase again and again then use excuse to delay, not notified them in a timely manner of claim. Not true and months have passed, no up to date response from Adjuster except with engineer that was January. Will attempt mediation.

American Integrity is Failing Us & many… American Integrity is Failing Us & many others on Pine Island after IAN. Our Roof was damaged severely & lifted requiring full Replacement. After almost 10 weeks we get a preliminary settlement of $7,881 to replace our Metal Roof, Soffits & more, Repair our Stairs & Risers, Replace 14+ full window Screens & Repair many other damages. We already had roofers come out quoting $50,000 +- to replace the Roof alone. This is a Total Insult & now we will be hiring an Attorney to handle this matter.

Lack of Communication for Services This insurance company is the worst service. I contacted them to get an auto insurance quote and was told to complete online, after I did that, I have never gotten a call back and heard back just to get a quote, and that was 4 or 5 months ago. Recently, I got an email to schedule an appointment to review my home insurance policy, which was scheduled today with an agent and NEVER got a call. These are just the simple things and they cannot follow through. I can only imagine if you have to file claim for something and there is no communication. This company should be a shame. It makes sense after reading all the reviews.

No way to run an insurance company. Have had my homeowner's insurance with American Integrity since Dec 2012. Paid out of pocket 3 times over the first 7 years for 3 roof storm repairs ($5800) while annual premiums increased from $800 to $1900 over ten years. Roof received extensive damage during Irma, filed a claim which was denied. Had to retain a lawyer to recover $28K in damages - American Integrity finally had to settle for $58K -more than double what they would have paid if they just approved the initial claim. Little wonder they're having financial problems. Will renew with a different carrier with more 'integrity'.