Laura
GBCustomer service responds like a Robot or section-8 Like Government. We are with Farmers for many years. Pay bills on time. One time an oversight late. they send letters like it will be cancelled immediately after getting thousands of dollar insurance money every year. They do not care cos they already got so much. Also, wants 20 dollar late fee. Agent cannot be reached at any time. Customer service answers like Robots
Edgardo M Valdivieso
GBThe kitchen of our house flooded The kitchen of our house flooded, and we filed a claim with Farmers Insurance. They gave us a thousand excuses and did not cover us at all. And then the claim remained in our records as if they covered everything, After having paid expensive insurance with them for years. Tamara Sult was the adjuster for our case, and she looked for any excuse not to cover the damages, recording it in our records as if they had. This is something that everyone should know before anyone makes a decision and understand this company's practices.
Teal
GBThese parasites promised a 14.00 dollar… These parasites promised a 14.00 dollar reduction in my rate if I went paperless. Went paperless. They sent out the payment notice reflecting the 14.00 reduction. Today received notice that they are removing the 14.00 reduction and will require full payment. No reason given. These loathsome thieves will soak you every time. Will be actively looking for a new carrier.
kevin k
GBAwful experience Awful experience! I've been a customer for over a decade. I had an accident, I was not at fault, I went through the insurance of the other driver. After I settled, I called Farmers to cancel coverage. They canceled my policy, now I can't get insurance on a new vehicle because I have a lapse in coverage. Their call center is in India now, they barely speak English, don't understand their policies and the connection is poor and it's hard to hear anything but static.
Tabitha Zyderveld
GBCar insurance Too high of an amount to add a truck to an exisiting plan with no accidents!