AmTrust Europe have taken over £266… Update: 19th Feb - Still awaiting a response. AmTrust Europe have taken over £266 from my bank over the past 12 months for an insurance policy I no longer require. I have attempted to reach out to them via the Contact Us form on their website (with the type selected as Complaint) but received no reply. I have called their office number and was told to email AmTrust Accounts, I received an auto response stating they'd be in touch in 2 working days but they haven't. Really poor customer service, I highly recommend you stay away.

Scam scum company that should not be in… Scam scum company that should not be in business - will take your money, double charge you, then audit with additional charges sending to a collections company. Never would recommend this company. Use other options

Awful awful company Awful awful company. Will do everything to avoid paying a claim, even on a legitimate case. The Compliants department are no better, ignore your question and chasers. With no means of escalations or resolution Would rate it 0 stars if I could. Terrible

Completely worthless insurance Appalling service. When I desperately needed to make a landlord claim after years of faithful customer loyalty, they kept coming up with any and all excuses and policy exclusions clearly aimed at finding ways to deny my claim. Turns out their insurance is completely worthless as it's literally impossible for any landlord to adhere to the fine print. Never again! Avoid like the plague!

I can't even get through to there… I can't even get through to there claims department. Waiting on the phone for hours everyday with no one picking up mother phone. I'm just going to do a small claims on this company. My insurance has paid out. Now I want my excess protection money. This company is 100% fraudulent or they are on the thin line. From my own experience finacial ombudsman first them court. But I'm going straight to court. Can't be bothered with ombudsman