Absolutely terrible Absolutely terrible. No one could answer simple questions about my policy and I got the run around when trying to remove a car from the policy. I can now see why it was half the price of my progressive policy. You really do get what you pay for

Can never get in touch with an agent… Can never get in touch with an agent takes forever I just pray too God that he keeps me well and avoid all auto accidents I feel this insurance company will make my life a living hell far as coverage

Sad no one will be warned until the damage is done If I could give this company no stars I would. This guy at the auction gave me a direct number for this insurance. I was only going to keep them for a month temporarily then get regular named insurance. Someone broke into my car 19 days ago, 10 days after i got my car and policy. It is taking forever to get the police report even though I been calling them everyday since to hurry up the process. Some days I am on hold for 6 to 8 hours with no one to answer. Today the lady told me to send my bill of sales to try and hurry the process for me, once I did she said she will not be in the office for two weeks. Why say you're going to try and help me then say you won't be in the office for 2 weeks. On top of that they gave me a cancelation notice email and text 2 weeks after I signed up for their insurance to scare me. I am not paying another $290 while they do nothing. I rather pay the $800-$900 in damage for the windows and steering column area and get better insurance asap then give them the $800-900 for the deductible and $290 for another months insurance to wait more weeks and weeks for nothing to happen. I almost broke down then read a review about a ladies husband breaking down.

Calling their 24 hour claims reporting… Calling their 24 hour claims reporting line is a joke! On hold for over 2 hours to report a claim. Never get a call from an adjuster and if they do call they hang up and mark that contact was made, what a joke of an insurance company. They are ripe for a bad faith law suit.

Shady Organization I was involved in an accident that was the fault of the other driver. His insurance company was terrible and dragging their feet to address damages after receiving the police report and acknowledging the driver to be at fault. The driver’s insurance company sent me to the body shop for damage estimate. After the estimate the driver’s insurance took 3 months and still would not okay my repairs. I paid my deductible with 1st Chicago $1030.00 to get damages repaired At which time they told me my deductible would be completely refunded to me pending repairs. I called them a week after my repairs were complete to complain about Shotty workmanship. I also inquired about when I would be receiving my deductible as a refund that I had to pay out. They then told me there was an open investigation and the other insurance company had not found the client liable so me receiving my deductible amount refunded was not possible. They mislead me as a customer and are a below standard company. I will never recommend them and I now have to hire an attorney to recoup my deductible. Stay away from this organization!