Just good customer service. Just liked their attitude. Been with y’all for a year, had some different issues and customer service was always great.

Worst insurance company First Chicago is the worst insurance company I have ever dealt with. When something is their driver’s fault, they won’t pay out even with proof. It was nearly impossible to even get that far into the claim because they never answer the phone, or when they do they say they say nothing has been done because they are working on other claims.

First Chicago Insurance Fraudulent My parked car was hit in an accident cause by one of their insurers on 11/9/23. I filed a claim with First Chicago on 11/13/23 providing an email with pictures of the damage, a police report, and video footage of the accident. An appraiser from SCA Appraisal Co. (another terrible company) came to look at my car on 11/16/23. The estimate information was available and sent to the company 11/17/23. I spent a month calling them every week to get a hold of the adjuster, got her information from a claim representative on 12/1/23 but wasn’t contacted by her until 12/16/23. I have never hired an attorney and she leaves a voicemail talking about how she needs permission with my attorney to speak to me about the details of the claim and estimate information. Never hired one, I’m representing myself. They make up lies so they don’t have to pay me out for my car damages at this point. Terrible company, terrible customer service, a scam. Who knows if this will get settled but figured I’d start leaving reviews now and spreading awareness of this shady company. Report First Chicago Insurance as a fraudulent company to your state attorney general, let local news outlets know your story, spread awareness to expose their scam company!

If I could give negative 10 stars I… If I could give negative 10 stars I would! Hit a deer over 3 weeks ago and my damaged car still sits in my driveway! Do not go with this company! I will update this review every day until they do their job!

My car was stolen with keys push start… My car was stolen with keys push start they took my bookbag laptop music everything n damage My car I've full coverage first Chicago Insurance denied my keys cuz keys was n car n no force entry someone plz help I've police report n everything 7089435375