Sad no one will be warned until the damage is done If I could give this company no stars I would. This guy at the auction gave me a direct number for this insurance. I was only going to keep them for a month temporarily then get regular named insurance. Someone broke into my car 19 days ago, 10 days after i got my car and policy. It is taking forever to get the police report even though I been calling them everyday since to hurry up the process. Some days I am on hold for 6 to 8 hours with no one to answer. Today the lady told me to send my bill of sales to try and hurry the process for me, once I did she said she will not be in the office for two weeks. Why say you're going to try and help me then say you won't be in the office for 2 weeks. On top of that they gave me a cancelation notice email and text 2 weeks after I signed up for their insurance to scare me. I am not paying another $290 while they do nothing. I rather pay the $800-$900 in damage for the windows and steering column area and get better insurance asap then give them the $800-900 for the deductible and $290 for another months insurance to wait more weeks and weeks for nothing to happen. I almost broke down then read a review about a ladies husband breaking down.

Calling their 24 hour claims reporting… Calling their 24 hour claims reporting line is a joke! On hold for over 2 hours to report a claim. Never get a call from an adjuster and if they do call they hang up and mark that contact was made, what a joke of an insurance company. They are ripe for a bad faith law suit.

First Chicago does not answer there… First Chicago does not answer there phones and does not return calls when you have a claim. It’s impossible to get them to pay a valid claim.

Can never get in touch with an agent… Can never get in touch with an agent takes forever I just pray too God that he keeps me well and avoid all auto accidents I feel this insurance company will make my life a living hell far as coverage

Just good customer service. Just liked their attitude. Been with y’all for a year, had some different issues and customer service was always great.