Worst insurance company First Chicago is the worst insurance company I have ever dealt with. When something is their driver’s fault, they won’t pay out even with proof. It was nearly impossible to even get that far into the claim because they never answer the phone, or when they do they say they say nothing has been done because they are working on other claims.

Just good customer service. Just liked their attitude. Been with y’all for a year, had some different issues and customer service was always great.

Calling their 24 hour claims reporting… Calling their 24 hour claims reporting line is a joke! On hold for over 2 hours to report a claim. Never get a call from an adjuster and if they do call they hang up and mark that contact was made, what a joke of an insurance company. They are ripe for a bad faith law suit.

No one answers, nobody returns calls, no responses to email inquiries! Is this a real company? Tried calling this company to get quotes for auto insurance coverage. The first time I called, I waited for 21 minutes then was automatically cut off. I called back and the call was dropped a second time after waiting 16 minutes. Their website says they've been in business since 1920. Kinda seems like they've still got some of the same employees who were running the company in the 1920s! Hello, is anybody home at First Chicago??? If I can't even get quotes on a policy I sure don't want to be the one trying to file a claim with this place!

Fraudulent Insurance Company They are fraudulent and will not answer you. I’m not sure if they even have people working there as there is no way for you to contact them at all. They will string you along at the beginning and completely ghost you.