Poor business practice Dealing with First Chicago due to being hit by their client in an auto accident involving injury. It's been 3 weeks in which i have had to take the initiative to do all the contact. Just told me that they will not do anything toward this claim until their client submits a recorded statement and he has up to two months to do that. if he doesn't respond they will then do their own investigation. until then, they told me to pay for everything out of my own pocket. The representative was rude when i asked to speak to a supervisor and then placed me on hold for 45 minutes. I'm still on hold.

Just good customer service. Just liked their attitude. Been with y’all for a year, had some different issues and customer service was always great.

For Chicago is hard to get in contact… For Chicago is hard to get in contact with any employees. I’ve been trying to contact a manager of supervisor or someone I have bad experience with First Chicago insurance company. They are the insurance company that I signed up with, and I am very unhappy with them they ripping you off and I’m looking for a lawyer to get in contact with about First Chicago to make a lawsuit against them. If there is any other people that has problems with Chicago please contact or find me I’m making a complaint on them, they does not have good proper business skills. They are not a good insurance company you go through all types of hoops to talk to people and you never get the claims department. No one never contact you back and this is from Jennifer Rollins find me and contact me please any lawyer or anyone know a good lawyer against them that’s in Chicago or anywhere they tcan help me please contact me.

Calling their 24 hour claims reporting… Calling their 24 hour claims reporting line is a joke! On hold for over 2 hours to report a claim. Never get a call from an adjuster and if they do call they hang up and mark that contact was made, what a joke of an insurance company. They are ripe for a bad faith law suit.

Sad no one will be warned until the damage is done If I could give this company no stars I would. This guy at the auction gave me a direct number for this insurance. I was only going to keep them for a month temporarily then get regular named insurance. Someone broke into my car 19 days ago, 10 days after i got my car and policy. It is taking forever to get the police report even though I been calling them everyday since to hurry up the process. Some days I am on hold for 6 to 8 hours with no one to answer. Today the lady told me to send my bill of sales to try and hurry the process for me, once I did she said she will not be in the office for two weeks. Why say you're going to try and help me then say you won't be in the office for 2 weeks. On top of that they gave me a cancelation notice email and text 2 weeks after I signed up for their insurance to scare me. I am not paying another $290 while they do nothing. I rather pay the $800-$900 in damage for the windows and steering column area and get better insurance asap then give them the $800-900 for the deductible and $290 for another months insurance to wait more weeks and weeks for nothing to happen. I almost broke down then read a review about a ladies husband breaking down.