Topstep customer service is great Topstep customer service is great. They continue to innovate and put the Traders first. I've used other firms before but this one takes the cake. I had a platform issue and though the wait was a bit longer than expected Mikee stepped up and fully understood what, how and when the issue took place to make things right. I appreciate this type of customer service. They treat you like a real person! Thank you Mikee ~von

Best in the Game All their free coaching lessons and GREAT customer support. They arent trying to take your money as a prop firm, they are actually trying to help and build your trading journey.

No payout I qualified for my first payout and requested one over two weeks ago without receiving it or even a response. When putting in a ticket with support, it said to expect a response in a day. Two days later it said to expect a response in three days. Today their customer service center was completely down. From my research I believe TopStep is legitimate and (at least until recently?) pays out it's qualifying traders. Everything else I've experienced with them has been positive, so I am holding my breath hoping this is some technical issues and not something else.

The reason TopStep is best prop firm is… The reason TopStep is best prop firm is because their Customer Service is top notch. I had a few issues that were resolved by Steven and Jenna. They made sure the issues were resolved properly and my satisfaction was considered This was done well after normal business hours. As slammed as they are, they treat their customers as if they matter.

Despite what is said about the support… Despite what is said about the support provided by Top Step, it provides five-star services and a staff that exceeds expectations. I had a great experience dealing with them. You have the feeling that you are the most important customer. Thank you, Topstep, and special thanks to Greg; His level of service was professional.