Jack Santangelo
GBAlmost There The app is still young and there are some kinks that need to be worked out. That being said they're on the right track. Once the product becomes a bit more mature it would be 5 stars. The team is great and very responsive. In a year or two this will be a fantastic product.
Shania Criszia
GBEasy to use, friendly customer service This app is very easy to use. Very intuitive. They explain to you a lot of things that they are doing. A lot of this is also automatic, so you dont have to worry about thinking to send the money manually (there's a manual option for those who wants that too of course). When I had issues trying to transfer, they reach out to me very quickly and even had a zoom call with me because I was having a lot of issues. Theo was very nice and he is still holding my hand throughout the process. This really is a great tool to have to build your wealth.
Gabriella Padgett
GBA+ customer service I initially had some difficulty setting up my accounts. The interface was simple and intuitive, but I had a few complex situations that weren’t options. When I got an email offering a live onboarding session, I was pleasantly surprised and even more shocked when a live person hopped on a zoom to walk me through my specific situation ( not a conference call with 100’s of people, but a 1:1 video meeting). Was not sure if this product was right for me, but after the responsive customer service I am really finding the value. I have different tools for tracking my spending and savings, but playbook helps me see if I’m maximizing my investments. Exactly what I was looking for.
David
GBSeems like this business really cares Seems like this business really cares. Sure their information can be found online but for the average person you wouldn't know where to look
Khanh nguyen
GBWhen I encountered difficulties setting… When I encountered difficulties setting up my accounts and felt overwhelmed by the amount of information required to navigate the platform, Playbook Company truly stepped up to provide exceptional customer support. The turning point was a meeting with their Customer Success Team, where Philip played a crucial role. Despite feeling like “nobody” in the grand scheme of things, Philip treated me with utmost respect and took the time to walk me through the entire platform. Within a 30-minute session, I gained a clear understanding and felt much more comfortable with the services provided. This level of personalized, attentive service exemplifies great customer service and sets Playbook Company apart in their field.