The system and the People Behind it. The system and the people (I probably bothered with all my questions) behind it.

Clean, easy way to complete a purchase Easy process from my home. Software was relatively easy to cycle through. Only problem was that the site didn't update in a timely manner after the application so it was confusing when you wanted to know the status, however, the process was easy. Customer Support was stellar!!

Should have better communication… Should have better communication between Getmode and GM financial. GM financial was telling me to return the car or get a lease extension, but I was buying the car though get mode. Employees were nice at GM financial, they just didn’t know where I was in the process of Getmode .

The process was very simple The process was very simple. If I had any questions, I could call and someone was always there to walk me through the process. Excellent customer service

This sucked Totally pain in the ass, takes way too long to get it done. I never knew what was going on after you complete a section on the website, it never gave you a follow up email or phone call to let you know status!! There much improvement could be done to make it more user friendly