Christina Knisley
GBMy broker My broker, Jeremy Tarwater, has been amazing from the start. It was evident that he was invested in the outcome of my house purchase and cared about my family, not just a paycheck. That made all the difference in his customer service. He took the time to get to know us and was an ally throughout the entire process. I wish more businesses understood the value of customer relationships as much as Mr. Tarwater does.
Joseph Rojas
GBService at it's finest! Jim Scheffler and his team were instrumental during the prequalification and application process. He informed us of all the available programs that were out there and answered any question we had right away. We had wanted to make an offer on a property over a weekend and he was able to get us the information that we needed that same day. This is service at it's finest!
Zalor Johnson
GBThis company is very prompt with what… very prompt when making connections or returning information. This company is very prompt with what they do from the mortgage professionals all the way to the real estate professionals. The customer service was very welcoming and polite. And they were fast with call back and setting up appointments. Very great team.
sheila estrada
GBJust don’t. Started a home equity loan as a first time homebuyer. Because I was able to put 97,000 down on a 176,000 home. You would think this would motivate mutual to push the loan through. I have a great credit score and good work history. Apparently taking a year off to go to school is not good enough. Mind you this dragged on for months. All through the process they would request ridiculous items such as a letter from my employer that it’s OK for me to live in Baltimore and work in northern Virginia. They wanted a letter from my employer guaranteeing that I would work 30 hours a week even though I’m not listed as a salary employee. The hoops they try and make you jump through are ridiculous. I can’t warn people enough.
Tracy Beckett
GBScott Ponick is very knowledgeable Scott Ponick is very knowledgeable. I came across a problem on my credit report, regarding an account with my ex-husband. Scott promised he would help me. He had me get in contact with the right people at FHA and the issue was resolved and I got approved. I'm grateful to him and to Mutual of Omaha for having such a professional and caring agent.