Tony Fragale made our experience great. Tony Fragale made our experience great. I have dealt with mortgage companies on past houses, but really felt like Tony cared. Maybe he is just a really good salesman (in which case, props for that) but I didn't feel the need to shop around more with other banks because he made me comfortable.

I'd go elsewhere for home equity products I was guided to MoOM by Lending Tree when shopping for a home equity loan. The customer satisfaction reviews looked promising, so I contacted the Mortgage Loan Originator who had reached out to me and started their process for at least seeing what rates they offered. It's been 19 days since the process started and I still haven't received an offer OR been told the rate for the loan product that I inquired about. I can tell you the ins and outs of refinancing my existing mortgage (3.25%) into a shiny new higher rate with them, (6.50%). I can take on an additional $18k in unexplained fees tacked onto my mortgage if I like. If rates drop, in 6 months I can refinance again and maybe I'll eventually get back down to the rate I ALREADY have... I cannot say for certain what my rate would be on a home equity loan because the "loan underwriter" won't offer me one because it's not the "best choice" for me. The loan originator told me that it would put my combined rate (3.25% + ???) up to 6.74%, so it had to be at least 16%. Other lenders are between 8-9%, they're up around 16%. Just something to keep in mind. No idea if this is how the company as a whole treats home equity loans, or just the Maryland office.

Scott Ponick is very knowledgeable Scott Ponick is very knowledgeable. I came across a problem on my credit report, regarding an account with my ex-husband. Scott promised he would help me. He had me get in contact with the right people at FHA and the issue was resolved and I got approved. I'm grateful to him and to Mutual of Omaha for having such a professional and caring agent.

This was one of the worst experiences… This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons: a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K; b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems. Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me. Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers. If you are looking for an efficient process, look elsewhere.

My broker My broker, Jeremy Tarwater, has been amazing from the start. It was evident that he was invested in the outcome of my house purchase and cared about my family, not just a paycheck. That made all the difference in his customer service. He took the time to get to know us and was an ally throughout the entire process. I wish more businesses understood the value of customer relationships as much as Mr. Tarwater does.