Vivien Dailey
GBA+ Mortgage Officers & App Our mortgage officer was amazing! Joe Ansonia made sure that we had the best loan for us, and went out of his way to make sure we had access to all programs to help us make an informed decisions. Any time we had a question I knew that we could reach out to Joe and he would be able to answer it without an issue. The app for Mutual of Omaha Mortgage was user friendly and helped us to have a clear list of what was needed for us. Relieved a lot of the confusion and stress of buying a home!
Joseph Rojas
GBService at it's finest! Jim Scheffler and his team were instrumental during the prequalification and application process. He informed us of all the available programs that were out there and answered any question we had right away. We had wanted to make an offer on a property over a weekend and he was able to get us the information that we needed that same day. This is service at it's finest!
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GBThis was one of the worst experiences… This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons: a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K; b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems. Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me. Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers. If you are looking for an efficient process, look elsewhere.
W J Boyer
GBNick Zbair Nick Zbair has assisted with numerous mortgages thru the years. His vast knowledge of the available products is impressive and all encompassing. He is available to borrowers and their real estate agents without fail. We have recommended him to family and friends and they have obtained financing to provide for their borrowing needs. Nick has our highest recommendation without reservation. Thank you, Nick!
Dorothy Gutierrez
GBReverse Mortgage review. We were satisfied with the attention and professional of the people that helped us get our Reverse Mortgage. Dominique Sinsay was our go to person with everything we needed to do.