This company is very prompt with what… very prompt when making connections or returning information. This company is very prompt with what they do from the mortgage professionals all the way to the real estate professionals. The customer service was very welcoming and polite. And they were fast with call back and setting up appointments. Very great team.

This was one of the worst experiences… This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons: a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K; b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems. Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me. Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers. If you are looking for an efficient process, look elsewhere.

The very best in his field! Mr. Dominique Sinsay is the number one agent in his career field. He’s the sole reason my disabled sister can now remain in her home. My sister faced losing her home because her income was being reduced by a third. She would not be able to make her mortgage payments. Her only hope was to apply for a HECM reverse mortgage that would eliminate her mortgage payments. However, this was a complex undertaking because of her bad credit score and extreme indebtedness. I worked on her behalf in an attempt to secure a reverse mortgage through Mutual of Omaha, the top-rated company for HECMs. We were put into contact with Mr. Sinsay who devoted hours of his time and walked us through the process and suggested ways we could improve her credit and debt to income ratio. Along the way we ran into many obstacles that Mr. Sinsay worked hard to overcome for her. For example, he personally contacted some of my sister’s biggest creditors to determine if they’d accept payment from this HECM loan should it be approved, further reducing her debt to income ratio to the point that it was acceptable. Through years of experience, skill, and determination he secured approval from Mutual of Omaha as well as the loan underwriters and the FHA. This was a Herculean task that I was afraid couldn’t be accomplished. Mr. Sinsay deserves all the credit for my sister being able to stay in her home. Many, many thanks! Jack M. Ivy, Jr. Colonel (ret), USAF

Reverse Mortgage review. We were satisfied with the attention and professional of the people that helped us get our Reverse Mortgage. Dominique Sinsay was our go to person with everything we needed to do.

Shawn Shawn, was very informative and kept us informed. Unfortunately we did not reached an agreement with the seller, we will definitely recommend Mutual of Omaha mortgage to all our friends. The experience was very pleasant no haggle always looking out for his customer the way it should always be.