My experience was exceptional! My experience was exceptional!! My loan officer, Rob F. was very instrumental in the mortgage loan process, loan processor Matt R. was very helpful in helping me gather documentation to submit for review. Overall, I’m very happy with my mortgage and the fast processing time.

Tony Fragale made our experience great. Tony Fragale made our experience great. I have dealt with mortgage companies on past houses, but really felt like Tony cared. Maybe he is just a really good salesman (in which case, props for that) but I didn't feel the need to shop around more with other banks because he made me comfortable.

My broker My broker, Jeremy Tarwater, has been amazing from the start. It was evident that he was invested in the outcome of my house purchase and cared about my family, not just a paycheck. That made all the difference in his customer service. He took the time to get to know us and was an ally throughout the entire process. I wish more businesses understood the value of customer relationships as much as Mr. Tarwater does.

Great communication and Peter was very… Great communication and Peter was very nice and honest and upfront with the process and very fast. We had an issue with finding the right house but also had a deadline as we already sold our other house. He was able to make it work when we found the right house and still close on our original closing date.

I'd go elsewhere for home equity products I was guided to MoOM by Lending Tree when shopping for a home equity loan. The customer satisfaction reviews looked promising, so I contacted the Mortgage Loan Originator who had reached out to me and started their process for at least seeing what rates they offered. It's been 19 days since the process started and I still haven't received an offer OR been told the rate for the loan product that I inquired about. I can tell you the ins and outs of refinancing my existing mortgage (3.25%) into a shiny new higher rate with them, (6.50%). I can take on an additional $18k in unexplained fees tacked onto my mortgage if I like. If rates drop, in 6 months I can refinance again and maybe I'll eventually get back down to the rate I ALREADY have... I cannot say for certain what my rate would be on a home equity loan because the "loan underwriter" won't offer me one because it's not the "best choice" for me. The loan originator told me that it would put my combined rate (3.25% + ???) up to 6.74%, so it had to be at least 16%. Other lenders are between 8-9%, they're up around 16%. Just something to keep in mind. No idea if this is how the company as a whole treats home equity loans, or just the Maryland office.