customer
GBExcellent experience. The process was simple. The application process was so simple. The way it was set up made me feel very comfortable and my personal info would be safe.
Blenda
GBEasy & clear process The initial options offered matched the actual loan information. The process was simple and clear.
Jon Ryan
GBAllie at Rocket Loans very helpful/patient with a sync problem. I applied for a personal loan with Rocket Loans. Some information in my application to Rocket Loans did not sync up with information in my existing Rocket Mortgage (that I have had for nine years). When I called Rocket Loans to talk with someone about my application dilemma, I was referred to a customer service person - Allie. My problem was perplexing, but Allie was very patient with me in trying to determine what was wrong and to solve my problem. Eventually, Allie was able to identify the glitch and the sync error was corrected. My loan processed and was approved. Thank you Allie for being so helpful and so patient with me!
Jon
GBSimplicity of filling out a loan… Simplicity of filling out a loan application, and processing, speaking with knowledgable staff and being able to get things done rapidly. In addition Alli was great assisting me
John
GBI'm 71 I'm 71, and not computer Savey so, Just How easy, simple, effective, efficient the loan process is/was. Five Stars!!!!