Terry
GBI was having issues with Plaid on my… I was having issues with Plaid on my phone and Dominique was very helpful walking me through the steps to do it on computer.
Krystal
GBCouldn’t be happier Taking out a personal loan through Rocket Mortgage couldn’t have been easier. But the biggest surprise was how fast the process took!! From application (online) to receiving my funds took LESS THAN 24 hours!! I was really in disbelief when I went into my account and there it was. Thanks for making this process easy, understandable and fast!!
John
GBI'm 71 I'm 71, and not computer Savey so, Just How easy, simple, effective, efficient the loan process is/was. Five Stars!!!!
John
GBTurnabout is fair play… I’ve had my mortgage with Rocket for many years and simply wish to access the equity I’ve built up. Yet they feel compelled to charge unwarranted fees as if I am new customer like title search, appraisal, closing fees, etc. Don’t understand such business practice that now drives me to shop for better detail if no reciprocal loyalty or advantage. As a result I’m shopping other fintech options.
Jon Ryan
GBAllie at Rocket Loans very helpful/patient with a sync problem. I applied for a personal loan with Rocket Loans. Some information in my application to Rocket Loans did not sync up with information in my existing Rocket Mortgage (that I have had for nine years). When I called Rocket Loans to talk with someone about my application dilemma, I was referred to a customer service person - Allie. My problem was perplexing, but Allie was very patient with me in trying to determine what was wrong and to solve my problem. Eventually, Allie was able to identify the glitch and the sync error was corrected. My loan processed and was approved. Thank you Allie for being so helpful and so patient with me!