Tere Romero Britton
GBJulia Hill and Christian Reyes are the best!!!! What the made the experience great for me was the interaction with the loan representative, Julia Hill as well as Christian Reyes, Rocket Mortgage. They both were very informative, polite and patient. It made my communication with them much more relaxing and enjoyable. Thanks!
John
GBTurnabout is fair play… I’ve had my mortgage with Rocket for many years and simply wish to access the equity I’ve built up. Yet they feel compelled to charge unwarranted fees as if I am new customer like title search, appraisal, closing fees, etc. Don’t understand such business practice that now drives me to shop for better detail if no reciprocal loyalty or advantage. As a result I’m shopping other fintech options.
Fred J
GBEasy, fast, and friendly I was thinking about going with another loan company, but they were not as available and their terms were much more limited on what the money could be used for. They were not as friendly as Rocket, either. Easy, fast, reliable. What more could one ask?
Blenda
GBEasy & clear process The initial options offered matched the actual loan information. The process was simple and clear.
Jon Ryan
GBAllie at Rocket Loans very helpful/patient with a sync problem. I applied for a personal loan with Rocket Loans. Some information in my application to Rocket Loans did not sync up with information in my existing Rocket Mortgage (that I have had for nine years). When I called Rocket Loans to talk with someone about my application dilemma, I was referred to a customer service person - Allie. My problem was perplexing, but Allie was very patient with me in trying to determine what was wrong and to solve my problem. Eventually, Allie was able to identify the glitch and the sync error was corrected. My loan processed and was approved. Thank you Allie for being so helpful and so patient with me!