Filed for the refund in July 2023 Filed for the refund in July 2023. Finally called in Jan 2024. Was told that a temporary hold had been put on the program but it would resume soon. Called back in two months only be put on hold for a half hour being told that I was next in line. Later told that no one was available and t leave a message or call back. Done so twice without contact.

Innovation Refunds Josh Russo, Fatima Newsome and Amber Clark. We are a very small hardware store in rural Nebraska. By any standard, that's a small Company. Every step of the way, they were helpful, accurate and professional. Never over-promised. We are grateful for all Josh Russo, Fatima Newsome and Amber Clark did to help us get through the process; and receive our Credit. Thank you.

100% satisfied We worked with Innovation Refunds in order to get refunds for the Employee Retention Credits that were due to us by the IRS. The entire process was very professional and handled very timely. Brianna Hunwardsen was my point of contact throughout the process and she kept me informed of the progress from start to finish. Thank you Brianna and team for your assistance. We are 100% completely satisfied.

This entire process This entire process, while lengthy, was carried out effectively. My main contact was Emilie Ball who was very quick to reply (and she always did) and answer questions and concerns. I'm glad I was able to claim my refund, thank you Innovation.

Very impressive! Very impressive business! When I had issues understanding what was needed, Jordan and Courtney went out of their way to help me. Our accounting program had glitches and would not give me the information I needed for 2019, yet they came up with a solution. I never thought we would qualify for credit, because our business, when opened, made more than the previous year; they knew the solution, and made it happen! Highly recommended! We can't thank them enough!